Slot Shift Manager
- Serves as a leader for employees while fostering teamwork, employee morale, motivation, and open communication.
- Assists and/or is fully responsible in the absence of the Slot Manager in implementing policies and procedures. Investigates violations of the Ohio Gaming Control Board (OGCB) as well as monitoring regulatory compliance.
- Coordinates Coach schedules and ensures that assigned zones are properly and sufficiently staffed and equipped.
- Promotes the Spotlight Initiative by ensuring staff is modeling Spotlight behavior.
- Ensures customer satisfaction is maximized.
- Handles customer and employee concerns quickly and efficiently.
- Responds in writing when appropriate.
- Issues appropriate complimentary to deserving guests.
- Provides designated recognition and rewards to individuals and groups when consistent superior performance is attained.
- Provides corrective feedback and discipline when performance does not meet expectations.
- Ensures each team member clearly understands and is held accountable for their respective performance expectations.
- Responsible for execution and integrity of employee evaluation process.
- Ensures adherence to OGCB, department, and company policies and procedures.
- Acts as a role model and always presents oneself as a credit to Horseshoe and encourages others to do the same; meets the attendance guidelines of the job.
- Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication.
- Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company.
- Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations.
- Ensures that team members clearly understand and are held accountable for their performance expectations.
- Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
- Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
- Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision.
- Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.
- Recommends and implements change to improve overall team member and guest satisfaction.
- Must be able to work independently.
- Must be able to sit, stand or walk for long periods of time (4 hours).
- Must be able to respond calmly and make rational decisions when handling employee conflicts.
- Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
- Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
- Respond to visual and aural cues.
- Must have the manual dexterity to operate a computer and other necessary office equipment.
- Must be able to tolerate areas containing dust, loud noises and bright lights.
- Must be able to work varied shifts, weekends and holidays as needed.
- Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
- Ability to speak distinctly and persuasively.
- Must be able to read, write, speak, and understand English
- High School Degree or GED equivalent required
- College degree preferred
- Must have 5 years of progressive slots experience, preferably with supervisory experience as a Slot Supervisor and/or Assistant Shift Manager of Slots
- Must have a broad knowledge of casino rules, regulations and procedures, with strong organizational, communications, and leadership skills
- Excellent customer service skills are essential.
- Must be able to maneuver to all areas of the casino, must be able to handle tasks with minimal supervision Must be able to create a supervisor team
- Strong leadership and motivational skills; must possess strong communication skills and deep appreciation for people
- Must be 21 years of age.
- Ability to obtain a Gaming Occupational License within the State of Ohio
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