Technician Fiber II

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit

Job Summary:
The Fiber Technician II is responsible for installation, troubleshooting, terminating, splicing, and testing of fiber optic cables in order to provide quality service for customers, using specialized tools and test equipment. Responsibilities include maintaining daily contact with dispatch regarding service problems, assignments concerning splicing notes, and field information. Maintain daily contact with Network/Maintenance Technicians and Construction Department. The Fiber Technician II assists and collaborates with the Supervisor, Fiber Splicing with scheduling fiber splicing projects, tracking compliance to schedule, and coordinating fiber maintenance activity with the NOC and/or the end user.

Qualification Requirements:

a. Education: AS degree in a relevant engineering or technology field is desired. Other candidates with a strong technical background and substantial industry or military experience will be considered.

b. Experience Level:
i. 5 or more years of experience in the telecommunications industry
ii. 3 or more years of experience with fiber construction and installation

c. Special Requirements:
i. Work aloft up to 50’ in a bucket truck, ladder, or climb utility poles
ii. Work in confined spaces (manholes, vaults, etc.)
iii. Distinguish between different colors
iv. Able and willing to work outdoors and in inclement weather
v. Ability to work independently and deal tactfully and effectively with the public and staff
vi. Ability to lift and carry 75 pounds
vii. Valid driver’s license

d. Skill Requirements:
i. Demonstrated strong problem solving skills
ii. Excellent written and verbal communication skills
iii. Ability to multitask and manage multiple projects simultaneously

Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or [email protected]. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.

For technical issues with the website, please contact [email protected].

EEO is the Law and Pay Transparency