Receptionist - West Milton

Job Description

Job Description

What we’re good at

We are one of the top independent insurance agencies in the area. We’re proud to have built a reputation on integrity and first-class service among our clients, partners, and the communities that we serve. We’re on a mission to build long lasting relationships with our clients, have a positive societal impact through our work, and build an inclusive culture where all people can thrive and do their best work.

Teamwork, personal excellence, and growth matters to us, and we know it matters to you, too! When you join us, you’ll have the opportunity to continue learning, develop new skills, and grow personally and professionally. We celebrate achievement and reward our employees for their great ideas, attitude, and teamwork.

When you join us, you can expect:

• Competitive compensation
• Work-life balance and employee well-being
• A supportive, diverse, people-first culture and mindset
• A voice at the table to create constructive change and work on purposeful products
• Time dedicated to professional development

Job Description:

We are seeking a friendly, organized, and reliable Receptionist to join our insurance agency team. As the first point of contact for clients and visitors, this individual will provide excellent customer service while supporting daily office operations. The Receptionist will handle phone calls, process payments, distribute mail and voicemails, and assist with a variety of administrative tasks to ensure smooth and efficient office workflow.

Key Responsibilities:

• Answer and direct phone calls promptly and professionally.

• Distribute voicemails to the appropriate staff members.

• Greet and assist visitors with a positive, helpful attitude.

• Collect and process customer payments accurately.

• Sort, distribute, and organize incoming and outgoing mail.

• Maintain a neat and welcoming reception area.

• Provide general administrative support such as filing, data entry, and scanning documents.

• Assist staff with various support services as needed to ensure smooth operations.

• Handle confidential client information with discretion and professionalism.

Qualifications:

• High school diploma or equivalent; additional office or administrative training a plus.

• Previous experience in a receptionist, customer service, or administrative role preferred.

• Strong communication and interpersonal skills.

• Excellent organizational and multitasking abilities.

• Proficiency with office technology (phones, copiers, scanners) and basic computer skills (Microsoft Office, email).

• Professional appearance and demeanor.