Retail Associate - Donation Sorter

Join our fun, flexible, fast-paced team at Goodwill Industries Greater Cleveland East Central Ohio.

Goodwill is a mission-driven organization that values teamwork, innovation, and service to the community. As a Sorter, you will play a key role in transforming donations into meaningful opportunities, ensuring quality and customer satisfaction while positively impacting the environment and our community.

Position Purpose:

This role is responsible for efficiently sorting and processing soft-line donations while maintaining high-quality standards. It directly supports the retail sales floor, ensuring a seamless flow of merchandise and exceptional donor and customer experiences.

Some of the great perks of working at Goodwill:

• Bonus incentive plan
• Generous paid time off
• Retirement planning with company match
• Employee Assistance Program

Employees who work full-time are also eligible for:

• Medical, dental, & vision benefits at a fraction of the premium cost
• Short-term and long-term disability insurance at no cost
• Life insurance at no cost
• Paid holidays

Key Responsibilities:

• Sorting & Processing
• Quickly sort soft line donations (e.g., apparel) into salable and salvage categories based on agency standards.
• Inspect items for quality, including tears, stains, odors, missing buttons, and broken zippers.
• Transport salable apparel to the sales floor, ensuring timely and efficient delivery.
• Maintain accurate sorting and salvage counts while meeting performance goals.
• Customer Engagement
• Greet and thank donors and customers with professionalism and courtesy, ensuring 100% satisfaction.
• Quality Assurance & Maintenance
• Stay informed about brand names, maker's marks, current trends, vintage finds, and price points.
• Ensure the sorting and processing area is always clean, organized, and safe.
• Assist with additional store needs, such as apparel rotation, floor running, and dressing room upkeep.

Experience & Skills

• Strong interpersonal skills and ability to work effectively with others.
• Keen eye for detail, including recognizing different shades and tones of color.
• Knowledge of merchandise categories such as name brands, antiques, vintage, and collectibles.
• Experience with computers is a plus, but not required.

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Background check required.