Service Center Manager

Job Title: Service Center Manager

Schedule: Monday-Friday / 8:00am-5:00pm (flexibility needed)

Job Description

The Service Center Manager is responsible for leading all cultural, safety, and operational standards across the service center. This role oversees daily operations including driver management, equipment maintenance, tank wash operations, and independent contractor relations. The Manager ensures the service center operates safely, efficiently, and profitably while maintaining strong relationships with customers and internal support teams. This position also partners with sales and client account specialists to support customer needs, identify opportunities for improvement, and maintain high service standards.

Responsibilities

• Lead and coordinate daily operations, including transportation activities, maintenance, and equipment cleaning.

• Conduct daily business/operations meetings with both local teams and corporate operational support.

• Oversee all employees at the service center, including drivers and non-driver personnel.

• Maintain positive employee relations and manage hiring efforts in partnership with Human Resources.

• Monitor, measure, and drive performance according to company Key Performance Indicators (KPIs).

• Manage profit and loss objectives, including cost control, asset utilization, and driver productivity.

• Ensure accurate operational data entry by verifying system information.

• Provide a safe and efficient work environment across the office, maintenance, tank wash, and yard areas.

• Build and maintain effective communication with internal teams, drivers, customers, and contractors.

• Ensure compliance with all local, state, and federal regulations, as well as internal company policies.

• Partner with HR and Safety on compliance matters, training, corrective actions, and disciplinary needs.

• Support customer interactions related to tank washing processes, equipment planning, lane forecasting, and service expectations.

• Advocate for continuous improvement in service delivery, operational efficiency, and facility utilization.

• Perform additional duties as assigned.

Essential Skills

• Minimum 3 years of supervisory or leadership experience required.

• Experience in tanker transportation, equipment planning, customer service, driver management, or dispatch strongly preferred.

• High school diploma or equivalent required; bachelor's degree preferred but not required.

• Valid driver's license and appropriate personal liability insurance required.

Additional Skills & Qualifications

• Strong operational leadership with the ability to balance hands-on supervision with administrative responsibilities.

• Excellent communication skills with employees, customers, and independent contractors.

• Ability to delegate, coach, and develop personnel while maintaining positive employee relations.

• Strong customer service mindset with the ability to support service-related conversations.

• Solid organizational skills with the ability to manage multiple priorities simultaneously.

• Sound judgment, problem-solving ability, and calm responsiveness in fast-paced environments.

• Working knowledge of transportation software systems; TMW experience is a plus.

• Dedication to safety, compliance, and continuous improvement.

Job Type & Location

This is a Permanent position based out of Cincinnati, OH.

Pay and Benefits

The pay range for this position is $75000.00 - $100000.00/yr.

Full benefits including 401K, Health Insurance, Vision & Dental Insurance, PTO, Holiday

Workplace Type

This is a fully onsite position in Cincinnati,OH.

Application Deadline

This position is anticipated to close on Apr 9, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.