Client First Center Advocate I

Description

Engaging with customers via phone / email. Will be assisting customer with banking related inquiries (Foundations of banking, checking account, savings account., trouble logging into online account) through using two monitors and a laptop working on a team of 17 people total. if you are dealing with a tough call situation you can utilize the team chat feature to ask for support. Will be responsible for knowing and understanding call policies and procedures. Taking around 30-40 calls per day on average Will assist in performing customer account transactions. Candidates will be expected to aim for first contact resolution. If there's any downtime they will be expected to complete video learnings and can check their emails. Metrics they're held to: -amount of time in queue (limited) -quality team pulls 8 random calls per month to look for a 95% score based on the criteria they will discuss during training to ensure the calls are good quality (this score is not measured on a script that they use or anything but more the interaction with the customer). -hold time (ex: leaving the customer on hold less than 3 minutes is preferred) side note: managers do biweekly touch bases with them to track progress

Skills

customer support, customer service, call center, customer serviced oriented, support, multi tasking, attention to detail, communication

Top Skills Details

customer support,customer service,call center,customer serviced oriented,support

Additional Skills & Qualifications

Additional Skills & Qualifications Essential Functions/Responsibilities: · Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media and online chat. · Recognize sales opportunities and refer clients to sales associates · Remain current on products, services, policies and procedures · Resolve customer inquiries or issues with respect to any loan product offered by First Financial Bank · Resolve customer issues through account research and utilization of support materials and resources · Perform customer account transaction and maintenance activities accurately · Strive for first contact resolution of customer inquiries, transactions and problem resolution · Escalate customer requests requiring additional knowledge or expertise as defined by department leadership

Experience Level

Entry Level

This is a Contract to Hire position based out of Cincinnati, OH.

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Cincinnati,OH.

This position is anticipated to close on Jan 16, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.