Director of Home Care & Residential Services - RN

Director of Home Care & Residential Services - RN Location: Columbus, OH Classification: Full-Time | Exempt Are you a proven leader with a passion for senior care and operational excellence? Join Visiting Angels Columbus West, a top-rated home care agency, as our Director of Home Care & Residential Services. This is a high-impact leadership opportunity to oversee agency operations and play a key role in launching a new 16-bed residential assisted living facility in 2025. We are seeking a strategic, compassionate professional who can lead a high-performing team, ensure compliance and quality care, and drive the growth of both our home care services and new residential program. Why Join Visiting Angels Columbus West * Purpose-Driven Work Make a difference in the lives of seniors and their families by overseeing the delivery of personalized, high-quality care. * Leadership Opportunity Lead a growing team across two care models—home care and residential assisted living—shaping the culture and systems from the ground up. * Collaborative Culture Join a tenured and mission-aligned leadership team that values accountability, innovation, and relationship-based care. * Room to Grow Contribute to long-term strategy, drive operational improvements, and be a key player in our next chapter of expansion. Key Responsibilities

• Oversee all aspects of home care operations: staffing, scheduling, compliance, client intake, care management, and client satisfaction
• Lead the development, implementation, and continuous improvement of caregiver training, onboarding, and retention strategies
• Manage and coach office staff, Client Care Managers, and caregivers; conduct performance evaluations and provide ongoing feedback
• Lead the planning, licensing, and operational launch of a new 16-bed residential assisted living home in 2025
• Monitor and report on Key Performance Indicators (KPIs) to ensure service quality, financial performance, and team engagement
• Ensure regulatory compliance across all services (home care and residential), including licensure, inspections, and standards of care
• Maintain strong relationships with clients, families, caregivers, and community partners
• Manage financial performance including budget oversight, billing, payroll, and vendor coordination
• Respond to on-call evening and weekend demands as part of a shared leadership rotation

• Bachelor's degree in Business Administration, Healthcare Management, or a related field required
• Minimum 5 years of leadership experience in home care, senior living, hospice, or a healthcare operations setting
• Proven track record in staff development, compliance oversight, and financial management
• Experience with scheduling platforms, CRM/EMR systems, and Microsoft Office
• Strong leadership presence, high emotional intelligence, and ability to manage change
• Clear and professional communication skills, both written and verbal
• Ability to problem-solve, think critically, and make informed decisions
• Must have reliable transportation and be available to support the business outside standard office hours when needed

• Competitive salary with performance-based bonus potential
• 401(k) retirement plan
• Paid time off and holidays
• Supportive leadership team and positive workplace culture
• A meaningful opportunity to lead a mission-driven organization and expand your impact in senior care