Client Support Specialist (Banking Services)
Role : Client Support Specialist (Banking Services)
Location: Hybrid in Wilmington DE or Buffalo NY
Assignment: 3 month contract potential extensions or permanent hire
Schedule: Mon-Fri 8am-5pm
Pay Range : $25-$30/hr
Lighthouse Technology Services is partnering with our client to fill their Client Support Specialist (Banking Services) position! This is a 3 month contract opportunity and will be hybrid on-site in Wilmington DE or Buffalo NY. This role will be a W2 employee of Lighthouse Technology Services.
What Youll Be Doing:
- As a member of a small call center team provide support to banking customers.
- Assist users for 2-3 online portals with login issues password resets and other level 1 requests.
- Facilitate funds transfer and fee refund requests.
- Record privacy preferences for clients and respond to client requests via phone service tickets and email.
- Act as liaison between clients relationship teams and operations staff for issue resolution.
- Escalate requests to the appropriate teams as needed.
- Assist in the creation and updates of unit work policies and procedures.
- Maintain accurate records and documentation for audit and internal reporting.
- Adhere to risk and regulatory standards and escalate risk-related issues when necessary.
- Follow internal control standards and address audit issues as needed.
What Youll Need to Have:
- 2 years of call center customer service or level 1 tech support experience.
- Excellent communication skills to assist non-technical customers.
- Strong problem-solving written and verbal communication skills.
- Demonstrated ability to provide excellent customer service and operate in a team environment.
- Experience with word processing and spreadsheet software.
- Banking experience or experience supporting online applications is a plus but not required.
Questions about any of our jobs Email us at
View all of our open jobs here:
Required Experience:
IC
Recommended Jobs
Outside Sales Representative (Bilingual Spanish)
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. We are pleased to offer a $5,000 hiring bonus for qualified cand…
Security Analyst
Description POSITION SUMMARY: The Security Analyst is instrumental in strengthening the security posture of our infrastructure and applications by working closely with the Systems and Network tea…
Expert Management Consultant - Emergency Response Planning & Disaster Recovery
Description Arcadis is the worlds leading company delivering sustainable design engineering and consultancy solutions for natural and built assets. We are more than 36000 people in over 70 co…
Experienced Service Advisor
Born Leader & Great at What you Do? Come show us! Our team stays busy all week, working hard to provide our customers with safe and reliable vehicles, all while having fun while doing it. Ou…
Senior Global Compensation Manager
Job Location: Wickliffe, OH Job Type: Full-time, Exempt, Hybrid (4 days in office, 1 remote) About Lubrizol The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical c…
Robotic Welding Machine Operator
At BWX Technologies, Inc. (NYSE: BWXT), we are People Strong, Innovation Driven. Headquartered in Lynchburg, Va., BWXT provides safe and effective nuclear solutions for national security, clean energ…
Sales Representative
Job Opening: Sales Representative Job Description Complete Pest Solutions is excited to announce an opening for a dedicated Sales Representative to join our dynamic team. This is a Full-Time po…
Planet Fitness Club Manager
Job Summary The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Clu…
Pharmacist - Riverside Methodist Hospital
**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care …
Server $15-$17/hr 4p-7:30p (Part Time)
Description “After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. It’s home-like environment is not just for the residents but for the team members as well.…