Business Banking Lending Process Improvement Associate II

Job Description

As a Process Improvement Associate II in Business Banking Lending you will perform independent business reviews focusing on enhancing Customer experience by streamlining end to end process across various Operations areas and product leveraging modern technology and data platform, the review will also focus on process efficiencies and increased capacity.  You will use appropriate industry tools and techniques to perform reviews, as well as playing a key role in improving customer experience. 

Job Responsibilities:

• Perform targeted productivity reviews from Business analysis, formulating recommendations to actual implementation in an efficient but effective manner using industry standard tools (Lean, Six Sigma, Agile)
• Partner with various internal groups to get buy-in, agree on plan of action, implement and track to ensure success of project implementations
• Engage stakeholders to constantly support productivity agenda to all teams in Operations & product; Act as productivity and efficiency voice for the process
• Co-ordinate project activities across different Product and Operations groups, technology teams and cross-functional groups such as compliance, controls operational risk and legal
• Monitor status of your projects, help mitigate all risk, escalate issues when necessary and manage stakeholder expectations
• Rollout the recommendations if necessary and ensure risk are mitigated
• Create synergies with the other teams and ensure goals are aligned with the overall business needs such as those of strategic programs

Required qualifications, capabilities, and skills:

• Detailed knowledge and experience in the following areas: primarily Financial Services Consulting and Business Process reengineering in the Operations and product space. 
• Relevant process management experience analyzing as-is business processes, mapping process flows, analyzing and recommending improvements to processes and implementing them using various industry standard practices and tools
• Sound understanding of project management, quality methodologies and possesses high attention to detail to analyze inefficiencies in business processes to map detailed workflows; and draw upon diverse project experiences to apply to new situations
• Excellent time management and planning with the ability to coordinate multiple tasks simultaneously, independent, supportive and creative (well-versed with productivity analysis methods and tools such as Lean or Six Sigma)
• Strong influencing and communication skills with stakeholders, building strong partnership with various teams to help deliver results
• Project/ Change Management experience

Preferred qualifications capabilities and skills:

• Experience in Retail / Business Banking / Lending / process improvement / strategy in Operations and product space
• Detailed knowledge of Business Banking and / or Lending products
• Advanced proficiency in Microsoft Office products
• Consulting experiences that could involve end-to-end client engagement involving business analysis/ data gathering across the business enterprise, formulating business requirements and strategies to address numerous gaps, implementing complex solutions involving various teams on behalf of clients in a Financial services industry setting
• Experience as a Program Manager or Workstream Lead as well as Tactical implementations that address technological gaps or new business infrastructure, acting as the role of Project manager or business analyst.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.