Customer Support Specialist

Job Description

Job Description

Customer Support Specialist

Outdoor Power Equipment

$18.00-$20.00 per hour

Monday-Friday, 8:30am-5:00pm

Galloway, Ohio (onsite)

Temp to Hire

Why You’ll Love This Job:

• After being hired on, the following benefits are offered:
  • Strong benefits
  • Multiple medical plans including HSA availability with company contributions
  • Company paid disability and life insurance coverage
  • Generous 401k matching
  • Competitive pay
• Casual atmosphere/dog-friendly environment

What You’ll Do:

• Handle a minimum of 35 inbound calls and cases daily, with the expectation to take on additional calls or cases as needed, delivering solutions in a clear, courteous, and timely manner
• Provide expert guidance to customers on product issues, usage, or warranty questions
• De-escalate and resolve concerns with empathy, patience, and professionalism
• Stay up to date on product knowledge, with a strong understanding of common troubleshooting techniques for outdoor equipment and small engines
• Accurately document customer interactions in our CRM system to maintain thorough records
• Partner with teammates and cross-functional departments to share insights and improve customer support processes

What We’re Looking For:

• Excellent communication skills; both listening and speaking with a natural ability to reassure and guide
• Strong problem-solving abilities and attention to detail
• Calm, solution-oriented approach to customer concerns and escalations
• Proficiency with computer systems and software applications
• A strong sense of accountability and teamwork
• Ability to function well in a high-paced and at times stressful environment
• High school diploma or equivalent
• Netsuite experience is a plus
• Familiarity with CRM tools and basic troubleshooting steps for mechanical or technical products

Apply Today!

Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.

About Dawson

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