Account Director

Account Director

Relevate Health is a company made up of exceptional professionals with the business purpose of creating life-changing healthcare engagement, through our vision that every HCP communication is relevant. We are proud to be healthcare marketing experts who push ourselves, every single day, to the highest possible levels to further our purpose and exceed our goals. Our business successes have led to growth and our extraordinary culture is the cornerstone for an engaged and productive workforce.

This Account Director role is a high-visibility leadership position supporting a flagship Market Access client. You will lead strategy and execution for a critical product launch, working alongside seasoned market access and launch experts who bring decades of experience to the table.

This is not just a role for someone who can “do the work.” We are looking for a leader who can do the work and lead the work. You will be a trusted partner to clients, a confident leader to internal teams, and a key driver of clarity, momentum, and results.

What You Will Do

• Lead a high-profile Market Access account with ownership of strategy, execution, and client satisfaction
• Partner closely with internal subject-matter experts to co-create launch plans and deliverables
• Serve as a strategic, confident point of contact for senior client stakeholders
• Drive clear communication across teams, ensuring the right information flows up, down, and across
• Anticipate risks, identify opportunities, and act with urgency to keep work moving forward
• Balance strategic thinking with hands-on leadership to ensure exceptional delivery

Job Summary: As an Account Director (AD), you will have the primary responsibility of independently managing your delivery team while ensuring that all current and emerging needs are met across multiple clients. You’ll collaborate with the client to identify the brand’s needs, make data-driven strategic and tactical recommendations, document the decisions, communicate them to the team, strategize solutions, and own the final delivery of all programs and projects. You will be the champion of the brand vision while working closely within a cross-functional team of strategists, project managers, creatives, developers, and other agencies. You will be responsible for developing and maintaining powerful client relationships and driving organic growth within your client portfolio. To achieve this, you’ll have to understand the science behind the product, the brand’s objectives and commercial strategy.

Duties / Responsibilities:

• Be responsible for the overall management and strategic leadership for multiple, large-scale client engagements, ensuring that “we always delight the customer” by meeting or exceeding client expectations

• Lead your accounts with minimal supervision across all projects

• Understand all of Relevate Health’s solutions and services and are able to lead expert delivery teams to execute

• Strategize with clients to understand how multiple solutions can work together

• Ensures team is delivering on forecasted milestones within the project and offers suggestions when timing is at risk

• Foster successful relationships with clients and partner agencies by managing expectations and building trust to ensure optimal collaboration

• Ability to manage delivery of multiple projects across varied manufacturers and brands

• Manages client satisfaction through consistently discussing client priorities and goals

• Escalate product delivery challenges to our product team

• Identifies potential challenges proactively and works to mitigate impact on the internal team and clients

• Writes clear, concise agendas, emails, and meeting summaries

• Offers clear, concise, and timely communications and direction to internal team and clients

• Manages the approach to workflow, deliverable deadlines, budgets, and content developed by the internal team

• Collaborates with Project Management to ensure proper estimating and profitability on all projects

• Partner with the creative team to deliver impactful deliverables in an efficient manner leveraging our proven formats and processes

Skills and Qualifications:

• Demonstrates excellent interpersonal skills; Works well with others and is a team player

• Exemplifies Relevate Health’s core values: Pioneering, Accountable, Caring, Transparent

• Displays excellent time management and organization skills

• Generate deep, targeted market insights and integrates into business decisions

• Work effectively and collaboratively, both internally and with clients

• Lead the work of teams to deliver projects/activities on time and on budget

• Demonstrate the ability to translate marketing strategies into marketing tactics that effectively drive business performance

• Possess excellent Account Management and client leadership skills

• Possess strong verbal/written communication skills

• Work on multiple projects, prioritizes, and multi-tasks effectively

• Demonstrate success in relationship and account management

• Demonstrate people management and coaching skills

• Exhibit ability to distill complex topics into compelling storytelling

• Possess solid presentation skills and abilities for consultative selling

Education / Experience:

• Bachelor’s degree required; MBA preferred

• 7-8 years of progressive account management experience in healthcare and digital communications

• Experience with and understanding of the following preferred: pharma marketing, HCP engagement, digital strategy, customer experience, creative development, website and digital asset design, analytics, SEO, PPC, omni-channel marketing, performance reporting, key account management resources

• Proven track record of supporting the delivery of large-scale projects

• Committed to learning and self-directed professional growth

• Familiarity working within fast paced / growth-oriented business environment

• Managerial experience preferred if candidate is interested in and has a passion for leading, mentoring and building teams

Working Conditions:

• Hybrid working if within 40 miles of a Relevate Health Office (Dallas, Boston, Cincinnati, New Jersey)

• Remote working if outside 40 miles of a Relevate Health Office

• Travel may apply based on position

• Hours may vary based on position and location of client

Relevate Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

We are dedicated to creating a work environment that reflects the diversity of our community and ensuring that all individuals have equal access to opportunities for growth and advancement within our organization.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, frequently required to stand, walk; use hands and fingers, tools, or controls; and reach with hands and arms. If you require accommodation during the application process, please contact [email protected]

FLSA Status: Exempt

Job Type: Full Time