Platform Product Manager - Senior Associate

Job Description

JPMorganChase is undertaking an ambitious digital transformation agenda, which builds on the success of the current mobile and online service offerings while investing in innovative ways to deepen customer engagement using digital channels. The ambition is to position JPMorganChase as the undisputed leader in digital financial services and payments to enable us to deliver the highly personalized, real-time experiences for our customers. Join the Product Agility Tools team to develop the next generation of integrated solutions that give agile product teams actionable insights into the health and performance of their product. We’re a cross-functional group that works closely together, and we pride ourselves on delivering best-in-class customer experiences.

As a Platform Product Manager Senior Associate within the Product Agility Tools team, you will be an innovative thought-leader who thinks holistically about business, product, design, technology, data, and analytics.

Job responsibilities

• Partner with the Lead Product Manager to define the product vision, roadmap, engagement metrics and OKRs
• Integrate data analytics, user experience research, competitor/market analysis, and business goals to help drive prioritization of product initiatives
• Refine user stories and epics to ensure work focuses on those with maximum value that are aligned with the overarching product strategy
• Drive scrum cadences in partnership with the scrum master (e.g., sprint retrospectives, sprint reviews, sprint planning, daily scrums)
• Participate in continuous testing and validation of features/functionality ensuring the definition of done is met prior to production deployment
• Collaborate with customer success and UX research and design to understand customer experience pain points, leading to the ideation then development of new or enhanced features

Required qualifications, capabilities, and skills 

• 5+ years of experience or Bachelor’s degree and 2+ years of related product development experience
• Strong problem-solving skills and ownership mindset
• Commitment and self-motivation suitable to a start-up team in a large organization
• Exceptional time management, multi-tasking and prioritization skills
• Ability to work effectively in a highly matrixed and rapidly changing environment
• Excellent interpersonal and communication skills, both written and verbal

Preferred qualifications, capabilities, and skills 

• Strong understanding of, or experience working within, an Agile development framework
• Ability to think strategically, innovate and clearly communicate complex ideas
• Ability to independently influence senior executives and product stakeholders
• Proficiency with product management tools (e.g., Jira, Adobe Analytics, Figma) and BI tools (e.g., Tableau, ThoughtSpot)

Additional Information

Applicants must be authorized to work for any employer in the U.S. We are not able to provide immigration sponsorship or take over sponsorship of an employment Visa at this time.

Final Job Grade level and corporate title will be determined at time of offer and may differ from this posting.

This role does not provide relocation assistance so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hiring.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.