AVP, Operational Strategic Initiatives

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

Job Competencies

• Technical Proficiency: Demonstrated expert with Health Information Systems, specific focus on Epic Systems. Possess in-depth knowledge of technical interfaces for Health Information Systems.

• Epic Systems Knowledge: Experience utilizing and leading projects focused on operational optimization and process streamlining within Epic systems.

• Process Assessment: Ability to evaluate and analyze current processes and workflows to identify areas for improvement.

• Strategic Planning: Proven experience in developing roadmaps that align with organizational objectives and customer needs.

• Project Management: Proficiency in defining project scope, objectives, and deliverables, along with familiarity with project management methodologies and tools.

• Communication Skills: Effective verbal and written communication abilities to convey complex concepts to diverse stakeholders.

• Autonomy: Capacity to work independently, exercising sound judgment with minimal supervision.

• Team Collaboration: Demonstrated ability to contribute to project management and delivery, with a willingness to support and mentor less experienced team members.

• Strategic Insight: Strong understanding of strategic business planning and execution within healthcare technology or related industries.

• Problem-Solving: Robust decision-making and problem-solving skills, with a focus on driving innovation and continuous improvement in patient contact center operations.

Essential Job Functions

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

• Strategic Leadership: Lead the planning, development, and execution of strategic projects to ensure alignment with organizational goals and objectives.

• Executive Presence: Demonstrate executive presence by effectively communicating with senior leadership, presenting strategic initiatives, and influencing decision-making at the highest levels.

• Technology Initiatives: Oversee the implementation of technology initiatives that enhance operational efficiency, improve service delivery, and drive innovation. Solutions such as Real Time Eligibility, Real Time Authorization and eMPA, Contact Center platforms, and the Ensemble EIQ platform are in scope for the role in addition to Health Information System modules like Hello World, Cheers and MyChart.

• Project Management: Manage project timelines, budgets, and resources to ensure projects are delivered on time and within scope.

• Stakeholder Engagement: Collaborate with cross-functional teams, including IT, operations, and business units, to ensure successful project outcomes.

• Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance project delivery and organizational performance.

• Risk Management: Assess and mitigate risks associated with strategic projects, ensuring compliance with regulatory requirements and organizational standards.

• Performance Metrics: Develop and monitor key performance indicators (KPIs) to track project progress and measure success.

• Talent Development: Mentor and develop team members, fostering a culture of excellence and continuous learning.

• Vendor Management and Contracting: Manage vendor relationships and oversee contracting processes to ensure successful partnerships and project outcomes. This includes extensive experience in vendor management, contracting, and leading Request for Proposal (RFP) processes for the front office, with examples of successful partnerships such as strategic alliances that enhanced operational efficiency and innovation.

This position pays $122,900- $184,350 based on relevant experience

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble