Business Service Center Advocate I
Job Description
The Business Service Center (BSC) Service Representative provides exceptional customer support for Treasury Management products, including online banking (savings and checking accounts), lockbox, cash vault, remote deposit, wires, and ACH origination. This role handles 40 inbound calls daily helping with client and internal inquiries, resolves issues through research, educates users on system capabilities, and ensures compliance with all banking regulations.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
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1-3 years of customer service experience
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Data entry skills (First Force preferred)
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Previous banking experience
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Ability to receive 40-50 inbound calls a day - Deposit Operations or Cash Management
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Bachelor's degree in related field
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Familiarity with Treasury Management products
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