HOUSEKEEPING MANAGER - WORLD EQUESTRIAN CENTER WILMINGTON, OH

Job Description

Job Description

Columbus Hospitality Management (CHM) is a leading hospitality organization committed to providing exceptional guest experiences across our diverse portfolio of hotels, restaurants, and event venues. Our Support Office provides essential services—including HR, payroll, accounting, operations, and compliance—to ensure our properties run efficiently and effectively. We pride ourselves on our collaborative culture, dedication to service excellence, and strong commitment to our team members.

Essential Functions:

• Daily opening and closing of the Housekeeping Department.
• Supervise daily housekeeping shift operations and ensure compliance with all policies, standards and procedures.
• Ensure proper sanitation is maintained throughout the property to include guestroom accommodations, public areas, offices, grounds, and recreation areas. Manage and inspect all areas to ensure they are maintained in a clean and safe condition by conducting daily inspections.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Schedules deep cleaning and facilitation of guest units and public spaces.
• Create and implement training programs for new and existing team members ensuring understanding of expectations and cleanliness standards.
• Participate in the recruiting, interviewing, hiring and retention of department team members.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOPs) and supports the Review Process.
• Demonstrates and promotes a safe and secure environment for guests and team members in compliance with workplace policies and procedures and regulatory requirements.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Observes service behaviors of employees and provides feedback to individuals.
• Participates in an on-going employee recognition program.
• Celebrates successes and publicly recognizes the contributions of team members.
• Monthly linen and supply inventories and weekly ordering.
• Maintain a positive relationship and continuous communication with leadership at area hotels to general walked/last minute business. Work with Rooms Division Manager to maximize unit inventory and use.
• Handle and respond to guest concerns in a timely manner. Assist to ensure the accuracy and attainment of all guests’ interaction logs such as guest complaints, requests, lost and found, maintenance work order, etc for excellent quality control.
• Conduct monthly department meetings and daily stand-up meetings; continually communicating departmental goals, expectations and drive for continuous improvement.
• Review current day’s expected arrivals and VIP and special request reservations. Check status of departments and ensure proper processing occurs.
• Maintain key inventory and controls. Perform scheduled and unscheduled inspections.
• Performs other duties as directed by management.

Qualifications, Education, Experience, Skills, and Abilities:

• High School diploma or equivalent is preferred.
• Excellent customer service.
• Ability to work in a fast-paced environment.
• Excellent communication skills.
• Flexible availability to include weekends is required.
• Previous housekeeping supervisory experience.

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE.

All applicants will be required to submit to a background check prior to employment.