Customer Account Lead (Regional Business Manager)

Foods you love. Brands you trust. And a career that empowers you to grow.


At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.


This position is not eligible for Visa Sponsorship.

The Lead Customer Account is responsible for achieving operator sales of Nestlé Professional Solutions beverage portfolio to accounts within the Austin/San Antonio market. The beverage portfolio is comprised of great brands such as Starbucks, Seattle’s Best, Teavana, Vitality, Nescafé and Coffee-mate.

The Lead Customer Account will develop and execute each of their account- specific (operator) plans in order to meet or exceed established revenue and profit goals. To be successful, efforts within the role must yield measurable results and significant financial advantage to our business.

This role is remote home office based in (Austin/San Antonio, TX). 

Essential Functions: 

• Responsible for acquiring additional venues/outlets within existing account base through effective Pipeline Management, ensuring opportunities are in every pipeline stage to achieve territory targets
• Responsible for Net New business within assigned territory.
• Effectively utilize Salesforce to manage growth opportunities and customer events
• Sell Seasonal & Innovation programs (Pre-Scheduled Shipments) to ensure full compliance throughout all accounts
• Lead joint business planning/business reviews with assigned accounts to meet or exceed contractual service level agreements.
• Collaborate with Operations partner to ensure seamless execution of onboarding, training and installation of new venues
• Ensure that customers adhere to brand stewardship and complete assigned quality assurance tasks within assigned territory
• Lead optimal negotiation and execution of contract approvals and initiatives.
• Successfully negotiate profitable agreements/contracts, administer contracts
• Advise distributors concerning sales and opportunities to ensure stocking.
• Effectively manage sales pipeline, identify sales gaps and action plans
• Achieve established sales goals
• Meet established trade spend targets (including deduction management)
• Provide accurate sales forecasts for opportunities in C4C and Salesforce
• Successfully negotiate profitable agreements/contracts
• Maintain an entrepreneurial mindset to develop and implement incremental opportunities
• Effectively launch new products quickly and efficiently utilizing all tools and best practices available
• Update all applicable team members and support teams on a regular basis on all facets of the business

Qualifications: 

• 6+ years in direct outside sales, B2B or business development experience 
• 6+ years’ experience in market planning, foodservice, hospitality, and/or beverage.
• 5+ years negotiating complex agreements 
• Astute financial awareness, including P&L responsibility
• Experience creating professional customer bids and business plans
• High level of customer relationship management techniques
• Ability to articulate business results with a deep knowledge the role has on the business
• Deep industry knowledge of key segments to include, but not limited to: Business & Industry, College & University, Healthcare, Lodging, Military, Travel, Retail and Grocery 

The job posting will include the following pay transparency verbiage: The approximate pay range for this position is $115K to $140K.   Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with Company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com) .

Additional Field Locations:|||Austin TX|||

Additional Field Locations:|||San Antonio, TX|||

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It is our business imperative to remain a very inclusive workplace.


To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship. 

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Job Requisition: 386279