IT Application Support
Location-Type: Hybrid - 3 days in in either Marlborough MA or Wilmington DE
Start Date Is: September
Duration: (contract, perm, etc): 1 year contract with potential to extend
Compensation Range: $27-$35/hr W2
Benefits: Eligible for Health, Dental, Vision, 401K
Must be authorized to work in the U.S. This position is not eligible for sponsorship . Position Overview Qnity is seeking an IT Application Support Contractor to join its Technology IT organization and support critical applications used across its Research & Development environment. This is an excellent opportunity for an early-career IT professional who enjoys troubleshooting, working directly with users, and learning new technologies. The ideal candidate will have 0–5 years of relevant experience, including internship experience, and a strong interest in application support, systems administration, or IT operations. The individual will provide Tier 2 application support, assist with user access and provisioning, troubleshoot technical issues, support data and application initiatives, and work closely with scientists, engineers, researchers, IT teams, and software vendors. Key Responsibilities:
Application Support
- Provide Tier 2 support for R&D applications, including ELN, LIMS, Document Management Systems, and other scientific applications.
- Troubleshoot and resolve application, access, and user-reported issues.
- Log, track, prioritize, and resolve support tickets within established service-level expectations.
- Monitor application health and identify recurring issues or opportunities for improvement.
- Assist with incident resolution, outage reporting, and root-cause investigations.
- Escalate complex issues to vendors, infrastructure teams, or senior technical resources when appropriate.
- Support user onboarding, provisioning, deprovisioning, and access changes.
- Assist with Active Directory group ownership and membership for supported applications.
- Support service-account requests and periodic access reviews.
- Help maintain application security and ensure adherence to IT security, audit, and data-governance requirements.
- Assist with data archival, cleanup, migration, and validation activities.
- Support bulk data imports and transfers between repository systems.
- Assist with application testing, validation, configuration, upgrades, patches, and implementations.
- Coordinate with software vendors and internal IT teams to resolve technical issues and support system enhancements.
- Participate in continuous improvement initiatives focused on application usability, stability, and user adoption.
- Work directly with scientists, engineers, researchers, and business users to understand and resolve technical issues.
- Provide guidance on application functionality and best practices.
- Assist with user onboarding and training.
- Develop and maintain troubleshooting guides, SOPs, knowledge-base articles, and other support documentation.
- Build strong relationships with users and provide a high level of customer service.
- 0–5 years of experience in application support, IT support, systems administration, business systems, or a related technical field.
- Relevant internship experience will be considered.
- Experience supporting users and troubleshooting application or access-related issues.
- Strong problem-solving and troubleshooting abilities.
- Basic understanding of user provisioning, access management, and Active Directory.
- Experience working with enterprise applications or technical systems.
- Strong communication and customer service skills.
- Highly organized, responsive, and willing to take ownership of issues through resolution.
- Ability to learn new technologies, applications, and R&D/scientific workflows quickly.
- Ability to work effectively with both technical and non-technical users.
- Experience supporting ELN, LIMS, Document Management Systems, or other R&D applications.
- Experience working in an R&D, laboratory, scientific, or technical environment.
- Experience with application testing, validation, or implementation.
- Experience with data migration or system implementation projects.
- Experience working directly with scientists, engineers, or researchers.
- Familiarity with security, audit, and data-governance requirements.
- Experience with ticketing or incident-management systems.
- Degree preferred in Information Technology, Computer Science, Information Systems, Engineering, Chemistry, another science discipline, or a related field.
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