Chief of Employer Services (Administrative Staff) PN 20066060

Job Title

Chief of Employer Services (Administrative Staff) PN 20066060 (250008TH)

Organization

Workers' Compensation

Agency Contact

BWC Human Resources, [email protected]

Unposting Date

Ongoing

Work Location

William Green Building, 30 West Spring Street, Columbus 43215-2256

Primary Location

United States of America – Ohio – Franklin County

Compensation

Based on experience, not to exceed $72.60/Hr.

Schedule

Full‑time

Work Hours: 8:00 - 5:00

Union: Exempt from Union

Primary Job Skill

Business

Technical Skills

Budgeting, Executive Leadership, Policy Direction

Professional Skills

Attention to Detail, Decision Making, Organizing and Planning, Verbal Communication, Written Communication

Agency Overview

A Little About Us: With roughly 1,500 employees in 7 offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers. For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries.

Our Culture

BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC employees strive to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee resource groups, participate in online forums discussing society’s impact on our services and workplace, and learn about how different perspectives can improve leadership skills.

Our Vision

To transform BWC into an agile organization driven by customer success.

Our Mission

To deliver consistently excellent experiences for each BWC customer every day.

Our Core Values

One Agency, Personal Connection, Innovative Leadership, Relentless Excellence.

What Our Employees Have to Say

• BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work.
• I have worked at several state agencies and BWC is the best place to work.
• Best place to work in the state and with a sense of family and support.
• I love the work culture, helpfulness, and acceptance I've been embraced with at BWC.
• I continue to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC.

Job Duties

BWC’s core hours of operation are Monday‑Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on‑site at one of BWC’s seven offices across the state. BWC offers flex‑time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex‑time schedules are based on operational need and require supervisor approval.

What You’ll Be Doing

• Lead the creation and implementation of policies for multiple units, including Business Consulting, Underwriting, Premium Audit, Employer Programs, Outreach, Compliance, Self‑Insured, and Systems Support.
• Develop and manage both short and long term business plans to ensure services meet the needs of Ohio’s injured workers and employers.
• Oversee budgeting activities to ensure financial efficiency and compliance across Employer Management Services.
• Represent BWC positively by building strong relationships with industry groups and the public; deliver presentations to stakeholders, legislators, and community members.
• Directly supervise department directors, assess staffing needs, and make key personnel decisions including hiring, promotions, and disciplinary actions.
• Coordinate and implement employer related programs, ensuring alignment with field staff and the Division of Safety & Hygiene.
• Handle sensitive documents with discretion, determining appropriate access to confidential information.

Major Worker Characteristics

Knowledge of: Agency, Division & Departmental policies & standard operating procedures; supervisory principle & techniques; employee training & development business administration; applicable state & federal laws, rules, procedures & standards governing fiscal & budgetary operations; interviewing; counseling; human & public relations; State & federal laws related to governing Workers’ Compensation, management, manpower planning, strategic planning, government structure & processes, labor laws, budgeting, public relations, customer service.

Skill in: innovative measures, creative & analytical thinking, high level communication, policy development & implementation, software (e.g. MS Office Suite, MS Project); use of field management & tracking tools; operation & updating BWC Systems (e.g. CoreSuite, UDS).

Ability to: function in fiduciary capacity (i.e. pursuant to OAC 123:1‑5‑01 Unclassified service); identify problems in complex sets of variables, adapt professionally to unexpected demands, speak & present complex & sensitive issues to large groups & portray positive image, remain abreast of current business trends, gather critical data & draft reports, address sensitive inquiries. build & maintain a positive working atmosphere of growth & participation; define problems, collect data, establish facts & draw valid conclusions; read & record figures accurately; maintain accurate records.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full‑time and part‑time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website. Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

Preferred Qualifications

• 5+ years of experience in policy development and implementation within large organizations, with strong knowledge of agency, division, and departmental procedures.
• 3+ years of experience in strategic business planning, including the development of both short and long term plans that address stakeholder needs.
• 4+ years of experience in budget oversight, ensuring financial efficiency and compliance with fiscal policies.
• 3+ years of experience engaging with stakeholders, maintaining positive relationships with industry groups and the public, and representing the organization effectively.
• 5+ years of supervisory experience, including responsibility for staffing decisions such as hiring, promotion, discipline, and performance management.

Unusual Working Conditions

• This position is overtime exempt.
• THIS POSITION IS UNCLASSIFIED PERSUANT TO ORC 124.11(A)(9).
• Position requires travel; therefore, persons occupying this position must provide their own transportation and/or legally operate a state-owned vehicle.
• The final external applicant selected for this position will be required to submit to urinalysis prior to appointment to test for illegal drug use. An applicant with a positive test result will NOT be offered employment.
• The final applicant for this position must submit to and pass an extensive background check by the Ohio State Patrol prior to appointment.
• WEATHER ESSENTIAL EMERGENCY EMPLOYEE

Supplemental Information

EEO & ADA Statement: The State of Ohio is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees due to protected classes as defined in applicable federal law, state law, and any effective executive order. The Ohio Bureau of Workers' Compensation is committed to providing access and reasonable accommodation in its employment opportunities pursuant to the Americans with Disabilities Act and other applicable laws. To request a reasonable accommodation due to disability, pregnancy, or religion, please contact the ADA mailbox at: [email protected].

Educational Transcripts: For any educational achievements to be considered during the screening process, you must at least attach an unofficial transcript that details the coursework you have completed.

Background Check: Prior to an offer of employment, the final applicant will be required to sign a background check authorization form and undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position.

All applicants must submit an Ohio Civil Service Application using the online Ohio Hiring Management System. Paper applications will not be accepted.