Automotive Service Manager in established dealership

About Us: We are a well-established, family-owned automotive dealership that has built our reputation on trust, integrity, and outstanding customer service. Our team operates in a supportive, family-oriented environment where employees are valued and customers are treated like neighbors. We believe in work-life balance and provide family-friendly hours of operation so our team can succeed both professionally and personally. Position Overview:

We are seeking a motivated Automotive Service Manager with service advisor experience to lead and grow our service department. The ideal candidate is a strong leader who can motivate a team, deliver excellent customer service, and drive department performance while maintaining a positive workplace culture. Key Responsibilities Oversee daily operations of the service department Lead, coach, and develop service advisors, technicians, and support staff Ensure exceptional customer service and high customer satisfaction Monitor department productivity, efficiency, and profitability Manage scheduling, workflow, and dispatching of repair orders Maintain strong communication between service advisors, technicians, and parts department Track KPIs such as labor hours, effective labor rate, and gross profit Handle escalated customer concerns professionally and efficiently Maintain a safe, organized, and efficient service facility Work closely with dealership leadership to grow the service business Qualifications Strong leadership and team-building skills Proven ability to drive service department performance Excellent communication and customer service skills Strong organizational and problem-solving abilities Familiarity with dealership management systems (DMS) and service KPIs General Motors experience is a plus What We Offer $100,000+ income potential with performance-based incentives Medical benefits Paid vacation Family-friendly hours of operation Stable employment with a respected family-owned dealership Supportive team culture and leadership Opportunity to build and grow a successful service department Why Join Us? At our dealership, you’re not just another employee—you’re part of the family. We believe in supporting our team, rewarding performance, and creating an environment where people enjoy coming to work every day. How to Apply- Submit your resume on Indeed, email to [email protected] or call 614-402-8277. Qualified candidates will be contacted for an interview.

Job Type: Full-time

Pay: $80,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan

Work Location: In person