Office Specialist

Front Office Specialist and Medical Assistant - Gi Department

Job Overview: This position adheres to all of the regular responsibilities and duties of a front office specialist and medical assistant. This position is cross trained to perform duties in both front and back office to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care.

Job Requirements: High School Degree Registration Check in triage Vitals Charge entry EKG Filing and Medical Records 1-2 years experience in a related field

Job Responsibilities:

• Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient's medical record.
• Supports QI processes. Is knowledgeable and can verbalize the QI process and its application per quarter per disease.
• Analyzes fast claim report daily, makes corrections and proactively coordinates information to billing company.
• Schedules patient for next visit at time of checkout, while maintaining front office professional appearance.
• Follows JCAHO, HIPAA protocols. Appropriately triages patient calls and assures the proper disposition of calls to meet patient needs.
• Notifies physician with emergency complaints and demonstrates competency in clinical care protocols including 911and HIPAA.
• Access to patient information will be limited to what is necessary to perform the job.
• Demonstrates proficiency in Front Office procedures, collects co-pays, answer phone prior to voice mail, records payment and provides receipts, correctly registers patient demographics, validates demographics per visit.
• Notifies patient of balance and offers payment plan process. Copies insurance cards. Demonstrates proficiency in assisting with medical procedures on adults and children. Maintains annual competencies.
• Records vital signs, weight, height, head circumference, if applicable, per visit. This includes assuring that the patient's right to privacy, dignity and respect is maintained in both the performance of medical procedures and in the appropriate use of the medical record. Handles patient complaints and refers to manager as appropriate.

Working Conditions:

• Climbing - Rarely
• Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Kneeling - Occasionally Lifting 50+ Lbs. - Rarely Lifting <50 Lbs. - Occasionally Pulling - Rarely Pushing - Occasionally Reaching - Rarely Sitting - Consistently Standing - Rarely Stooping - Occasionally Talking - Consistently Use of Hands - Consistently Color Vision - Occasionally Visual Acuity: Far - Frequently Visual Acuity: Near - Consistently Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS Welcome everyone by making eye contact, greeting with a smile, and saying "hello" Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met Offer patients and guests priority when waiting (lines, elevators) Work on improving quality, safety, and service

Respect: ALWAYS Respect cultural and spiritual differences and honor individual preferences. Respect everyone's opinion and contribution, regardless of title/role. Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS Value the time of others by striving to be on time, prepared and actively participating. Pick up trash, ensuring the physical environment is clean and safe. Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS Acknowledge wins and frequently thank team members and others for contributions. Show courtesy and compassion with customers, team members and the community