BUSINESS DEVELOPMENT CENTER

Job Description

Job Description

Position Description: At Buckeye Auto Group, we strive to make every customer a customer for life. Our Ohio dealerships have been proudly serving the Lancaster & Columbus areas for many years. Our promise is to keep delivering the same top-notch service and value that our community has come to expect from all of our dealerships through the years.

Are you looking for a job that combines competitive pay with good culture? Have you been considering the automotive industry but don't know how to break in? Are you passionate about delivering a unique customer experience that creates a memorable and outstanding impression? If you answered yes to any of these questions, we want to talk to you.
Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.
This role manages inbound and outbound communications, schedules appointments, and maintains engagement with both prospective and existing customers. The ideal candidate will use Microsoft 365 tools including Outlook, Teams, and Copilotto enhance productivity and customer experience as well as company CRM.
What We Offer:
Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Family owned and operated
Health and wellness
Flexible Work Schedule
Discounts on products and services
Responsibilities
Respond to inbound inquiries via phone, email, and web platforms
Schedule and confirm appointments using Xtime and Microsoft Bookings
Follow up with unsold leads and re-engage past buyers for upgrades and service reminders
Maintain accurate records using CRM systems and Microsoft Lists
Collaborate with sales consultants via Microsoft Teams and Loop
Use Microsoft Copilot to summarize interactions and generate follow-up messages
Attend BDC meetings and training sessions via Microsoft Teams
Qualifications
High school diploma or equivalent; college degree preferred
1+ year experience in customer service, call center, or automotive sales
Strong communication and organizational skills
Proficiency in Microsoft 365 tools (Outlook, Teams, Bookings, Copilot)
Familiarity with CRM platforms and scheduling tools
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Position Responsibilities: Required Skills & Qualifications:Strong communication skills (phone, text, email)Comfortable making high-volume calls dailyBasic computer/CRM proficiencyCustomer service or call center experience preferredAbility to multitask and stay organized in a fast-paced environmentPositive, energetic, and resilient mindset $16.00 - $18.75 Hourly