Personal and Professional Development Manager

Job Description

Job Description

About Us

We are a growing company in the coffee and beverage industry, committed to delivering exceptional quality and service while cultivating a culture of continuous improvement and care - for our people, our customers, and our craft. We're looking for an intrapreneurial Personal and Professional Development Manager to help elevate our team and business through thoughtful, hands-on training and leadership development.

Position Summary

As the Personal and Professional Development Manager, you will work directly with the Founder & President to develop and implement a dynamic, ongoing internal training program. Your goal: to grow our people into their full potential - whether they're baristas, managers, business development, marketing or support staff - by building a culture of learning, accountability, and excellence in both technical and soft skills.

This is an ideal role for someone who thrives in fast-paced, people-centered environments and wants to make a direct impact in the coffee and beverage industry.

Key Responsibilities

Training & Curriculum Development

• Design and implement an internal training curriculum tailored to various roles: front-line café/barista staff, wholesale support, warehouse/logistics, and leadership.
• Collaborate with the Founder & President to align training initiatives with company values and growth goals.
• Incorporate both technical training (e.g. coffee knowledge, equipment handling, customer service) and personal development (e.g. communication, time management, leadership).

Program Management

• Create engaging learning content (in-person workshops, online modules, videos, etc.).
• Identify and recommend an appropriate Learning Management System (LMS) to host and track ongoing training.
• Lead training sessions, manage schedules, and track completion rates and performance impact.

Employee Development & Coaching

• Partner with department managers to identify skill gaps and create individual development plans.
• Foster a culture of coaching, mentorship, and internal career growth.
• Provide tools and support for team leads and managers to train and coach their staff effectively.

Measurement & Improvement

• Define success metrics for learning programs and regularly gather feedback.
• Track ROI on training through performance improvements, retention, and engagement.
• Continuously improve programs based on results and company direction

Qualifications

Required

• Intrapreneurial Thinking with the drive to achieve results
• 3+ years experience in learning & development, training, HR, or leadership development
• Strong facilitation and interpersonal skills - comfortable leading a session in a café or boardroom.
• Experience creating training materials and programs from scratch.
• Deep interest in both personal and professional growth frameworks.

Preferred

• Coffee/Beverage industry knowledge or barista experience.
• Familiarity with AI and LMS platforms (e.g., TalentLMS, Lessonly, or similar).
• Coaching certification or instructional design training.

What We Offer

• Opportunity to build a company-wide development culture from the ground up.
• Collaborative work environment with direct access to leadership.
• Room for creativity and autonomy.
• Passionate, mission-driven team with a shared love for coffee, beverage, craft and cuisine.

The Person

Intrapreneurial Attitude:

• Learning by doing
• Unstructured
• Fluid
• Values emotions as well as reason
• Contribution
• Results
• Relationship-focused
• Change
• Abundance

Why be an Intrapreneur?

• Opportunity to make a lasting difference
• See, touch and feel the results of your efforts
• Have far more responsibility much faster than the corporate track

Expectations:

• Do not expect to be managed. Manage yourself and manage up.
• Don't wait to be told what to do - figure out what you think needs doing, check in if you need to, and do it.
• Don't expect other people to always pat you on the back - learn how to motivate yourself and ask for positive feedback when you need it.
• Coachable - listen and take action on your Entrepreneur/Coach's successful experience

Strategy:

• Create Value
• Understand your Unique Ability (what you do best and most love doing.)
• Provide direction only in the area of your Unique Ability
• Provide Confidence - confidence about what you say and what you'll do.
• Come to work fully engaged
• Curious and always want to learn more
• Take Initiative means stepping out, taking a risk and trying something.
• The most successful and valued Intrapreneurs don't avoid problems, they actively look for them and tackle them head-on.
• Focus on Results - live in the Results Economy, not the Time-and-Effort Economy. Goal is to always be minimizing the time and effort while maximizing the results.
• Ownership Attitude
• Our greatest lessons occur not when things go as expected, but when they don't, and we learn what to do differently next time.
• Own your actions, behaviors and communication for then you'll have the power to change them.
• Ask your Coach/Entrepreneur "what do I need to know in order for this project to be successful?"
• Be In Alignment
• Understand the desired result and do what you need to do to align with it.
• Definition of result: Answer question - "What does it look like when it's done and done well?"