Customer Account Representative

Customer Account Representative

Focus Areas:

• Military Programs – Customer Experience (CX) Onboarding

• Returns & Credits – Customer Experience (CX) Onboarding

• Aftermarket Growth – APAC (Airlines)

Position Overview

The Customer Account Representative is responsible for providing end-to-end customer order management and support, ensuring timely, accurate processing of purchase orders, quotations, and customer inquiries. This role serves as the primary point of contact for customer buyers and supply chain partners while collaborating closely with internal teams to deliver high-quality service and support aftermarket growth initiatives.

Key Responsibilities

• Receive, review, and enter customer purchase orders into the ERP system

• Prepare and issue customer quotations and supporting documentation, prioritizing workload to ensure excellent customer service

• Serve as the primary point of contact for customer buyers and supply chain personnel, responding to order-related inquiries via email and phone

• Coordinate customer site visits and schedule meetings at Meggitt facilities as required

• Escalate pricing inquiries to Senior Customer Account Representatives and/or Commercial teams to ensure pricing accuracy

• Track, reconcile, and validate internal and external customer scorecards and performance metrics

• Develop costing sheets in collaboration with Procurement, Demand Planning, and Manufacturing teams to support accurate quoting

• Utilize SAP product recognition to identify runner/repeater parts, sales opportunities, and validate lead times

• Initiate inquiry processes for non-standard or unfamiliar ( "stranger/alien ) parts

• Prepare quotations for out-of-production products, including pricing, lead times, and applicable terms and conditions

• Deliver quotations to customers and coordinate with cross-functional teams to address questions until the order is received or the opportunity is closed

• Monitor and manage customer portals to ensure pricing, quantities, lead times, and contract terms align with approved authority levels (Finance, Commercial, Operations)

Qualifications

Education & Experience

• Required: Bachelor's degree or 1–2 years of relevant industry experience

• Preferred: Bachelor's degree with equivalent professional experience

• Experience: 2 years in customer service or a related role

Systems & Tools

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• SAP and/or Salesforce.com

• Robot Morning / Demand Line

Skills, Knowledge & Abilities

• Knowledge of applicable regulations (FAR, DFARS, DEFCONS, etc.)

• Strong verbal and written communication skills

• Excellent customer service orientation

• Highly organized, detail-oriented, and able to manage multiple priorities

• Ability to follow detailed instructions and established procedures

• Strong analytical skills, including data gathering, reporting, and documentation

• Ability to prioritize tasks and meet deadlines in a fast-paced environment

• Proficiency with standard office technology and web-based applications

• Experience processing orders for foreign entities and ensuring export compliance