Office Admin - Shipping/Receiving

Job Description

Job Description

Crucial Link is hiring in

Parma 44130 for an

Office Administrator - DIRECT HIRE

Must be willing to submit to a Nationwide Background Check and Pre-Employment Drug Test.

Office Administrator (Reception + Customer Service + Shipping/Receiving)

Location: Cleveland, OH 44130 (Westside)

Pay: $40,000–$50,000 per year (based on experience)

Job Type: Full-time

Schedule: Mon–Fri 7:00am – 3:30pm (flexible)

Job Summary

We’re hiring an upbeat, detail-oriented Office Administrator to support front office operations. This role is the first point of contact for visitors and callers, provides strong customer service support, and helps keep shipping & receiving organized and accurate.

Key Responsibilities

Reception / Front Desk

• Greet visitors, answer phones, and route calls/messages professionally
• Manage incoming/outgoing mail and general office coordination
• Support scheduling and basic administrative tasks as needed

Customer Service

• Assist customers via phone/email with orders, questions, and general support
• Enter orders, update customer information, and track requests to completion
• Communicate with internal teams to ensure timely, accurate responses

Shipping & Receiving

• Prepare shipping paperwork (packing slips, labels, BOLs) and coordinate pickups
• Receive deliveries, verify counts, and help maintain organized inventory/records
• Track shipments, update logs, and communicate shipment status internally/externally

Qualifications

• 1–3+ years of administrative, reception, customer service, or shipping/receiving experience
• Strong communication and customer service skills
• Organized, reliable, and comfortable multitasking in a fast-paced environment
• Basic computer skills (Microsoft Office; experience with ERP/shipping systems is a plus)
• Able to lift up to 25–30 lbs occasionally (boxes, supplies)

Preferred (Nice to Have)

• Experience with UPS/FedEx shipping platforms or ERP/order entry systems
• Manufacturing/warehouse office experience

Benefits Available – Once Hired on (temp to hire/direct hire)