Senior System Support Analyst

Manifest Solutions is currently seeking a Senior System Support Analyst for an onsite position in Columbus, OH.

Maximo experience is REQUIRED.

• Establish and maintain a close working relationship with Supply Chain, Procurement & Fleet Operations (SCPFO) personnel, its customers, other departments, and cross-functional teams in the development, maintenance, testing and support of Asset Suite and other SCPFO applications.
• Provide analysis and implementation support of new technologies that would enhance SCPFO operations and its ability to serve its customers.
• Maintain a comprehensive understanding of current system technologies while identifying opportunities for SCPFO to adapt these technologies to maintain a competitive edge in the industry.
• Assist in the development, coordination, and support of software tools in alignment with a forward-looking technology roadmap, jointly developed with the organization.
• Communicate application functionality to business unit personnel to maximize system capabilities in meeting process requirements.
• Lead business unit focus groups and process improvement initiatives to prioritize and escalate system issues for evaluation and resolution.
• Develop reports to research and resolve data, system and business process integrity issues.
• Develop and present business documents and reports clearly, concisely and effectively.
• Gather requirements and provide specification input, testing and support for new or changing business processes.
• Prepare test scripts and documentation to support the application production migration process.
• Develop procedures, quick reference guides and other documentation to improve usage of SCPFO applications.
• Develop business cases and cost justifications to support business process requirements.
• Work with suppliers and SCPFO personnel to expand and adopt electronic commerce opportunities (e.g. Procure to Pay solutions).

MINIMUM REQUIREMENTS:

• Bachelor's degree in Information Technology, Supply Chain Management, or related field of study such as Accounting or Business Administration or Associate's degree with 2 years systems support experience involving programming, coding, SQL querying or advanced reporting requiring complex table joins and multiple data sources or high school diploma/GED with 4 years systems support experience involving programming, coding, SQL querying or advanced reporting requiring complex table joins and multiple data sources.
• Minimum of 8 years systems support related experience (in addition to any experience identified above).
• Maximo Inventory modules experience (Item Master, Inventory Usage, Shipment Receiving, Inventory Counting) is a must.
• Barcoding application experience is a must.
• Working knowledge of Cognos or SQL Query writing is a must.
• ServiceNow and Jira experience is a plus.
• Maintain technical industry knowledge, an understanding of regulatory/legal/financial guidelines and a working knowledge of business unit processes and procedures.
• Possess the team-oriented and self-motivated qualities necessary to be an effective facilitator and participant in business unit process improvement initiatives.
• Provide advanced level system support and subject matter expertise.
• Learn and adopt SCPFO “lean” initiatives and assist in the continued improvement of processes and application usage.
• Respond to user questions such as performance testing, data integrity and problem analysis, and issue resolution.
• Demonstrate excellent verbal and written skills to communicate to business unit personnel in advance of any changes to application functionality, systems status and outage schedules.
• Demonstrate advanced level of knowledge of MS-Office skills and reporting.
• Prepare reports for the purpose of troubleshooting and data integrity analysis.
• Record and track system issues through final resolution.
• Effectively communicate and collaborate with leadership, business unit personnel, their customers and suppliers in order to promote the most efficient and effective use of business unit applications.
• Supply Chain, Procurement and Fleet experience is preferred.