Member Service Representative West Park YMCA
- Process payments and maintain balanced cash drawer and receipting according to procedures.
- Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during working times.
- Apply working knowledge of membership system to job responsibilities in the following areas: data entry, maintenance, reporting, etc.
- Complete accurate data entry and maintain records on new members, renewals, program participants and guests.
- Ensure maintenance of all member resource information at front desk.
- Keep front desk and lobby area neat, clean and professional.
- Greet members / visitors according to YMCA guidelines.
- High School Diploma or GED preferred.
- Strong customer service skills.
- Cash management experience.
- Organized and able to follow directions.
- Friendly, outgoing personality.
- Comfortable working in a membership driven environment.
- Ability to perform multiple tasks in diverse situations successfully.
- Computer and keyboarding experience.
- Strong communication skills and phone etiquette.
- A free membership to your local YMCA and discount to YMCA programs including childcare (part-time positions do not receive discount on childcare).
- Additional employee discounts at many places in and around town, just for being a YMCA of Greater Cleveland employee.
- Eligible employees receive comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement 8% paid by the YMCA of Greater Cleveland and paid vacation.
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