Customer Service Call Center Manager
Seeking a Customer Service Call Center Manager to join our team in Chardon, Ohio!
What's in it for you?
Office hours: 8:00am-5:00pm (40+) available overtime and rotating Saturday during peak season (April-September)
Benefits package: medical, dental, vision, life, and supplemental insurance available at 90 days
Retirement plan after 1 year of employment
Responsibilities:
- Answer inquiries by telephone & email
- Manage customer service employees
- Confirm calls are being handled appropriately and follow up when not
- Complete customer related tasks
- Complete data entry, production entry, and data base management
- Email, file, or scan documents and maintain customer files
Requirements:
- Experience with Microsoft Office Programs
- Strong oral and written communication skills and problem-solving skills
- Must pass a pre-employment drug test
Want to join our team? Submit a resume for consideration today!
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Office: 2 years (Required)
- Customer service: 2 years (Required)
- Management: 3 years (Required)
Ability to Relocate:
- Chardon, OH 44024: Relocate before starting work (Required)
Work Location: In person
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