Operations Supervisor - Evernorth - Onsite

Shift: 2nd shift on site

Hours: Monday - Friday 2:30pm -11pm est

Location: OH, Fairfield, 4865 Dixie Hwy

As an Operations Supervisor , you will oversee a team of pharmacy clerks and warehouse Associates focused on ensuring top notch quality for our patients by processing prescriptions and following standard operating procedure .

What you'll do:

• Manage and Lead the Operations Teams
• Create and foster a positive team engagement and culture
• Attend and participate in enterprise work streams
• Collaborate with team and peers to create improved processes and best practices
• Review daily performance metrics and drive accountability
• Schedule and monitor staff and day to day workflow
• Complete daily, weekly and monthly meetings, huddles and coaching
• Meet bi-weekly with manager for a touch base
• Prepare for weekly touch base, staffing meeting, huddles and site level meetings
• Review, coach and responds to quality issues
• Scheduling, managing, and tracking employee time and absences

What you'll need:

• High school diploma or GED
• 3+ years of experience in operations processing
• 2+ years of people leadership experience preferred
• Experience in a pharmacy fulfillment or healthcare setting preferred
• Strong leader with emotional intelligence and ability to engage, enable and develop staff
• Proficient in use of PC based systems used: Microsoft Office, On Base, Excel, and Access.
• Demonstrated ability to effectively develop and assist team members
• Experience with training and coaching less experienced staff with the patience to explain details and processes
• Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
• Ability to adapt to a dynamic working environment and make independent decisions
• Demonstrated ability to handle challenging conversations in a professional manner
• Excellent verbal and written communication skills

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 55,000 - 91,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.