HVAC Operations Manager

Job Description

Job Description

HVAC Operations Manager

TopLine Heating & Air
Starting at $85,000+ (Base $85K–$95K + Bonus Potential)
Full-Time | Monday–Friday + Flexibility (Some Saturdays Required)

At TopLine Heating & Air, we’re growing fast and looking for a goal-oriented, high-achieving HVAC Operations Manager who thrives in a fast-paced, field-driven leadership role. If you’re passionate about delivering exceptional customer service, leading high-performing teams, and driving operational excellence—we want you on our team.

• Medical benefits starting the 1st of the month after hire

• 401(k) with company match

• Paid vacation & paid holidays

• Paid training & career development

• Company vehicle + fuel card

• Company phone & laptop

• Strong, supportive, family-oriented culture

The HVAC Operations Manager owns full operational execution for our residential installation division. You will ensure all scheduled installs are completed on time, on budget, and done right the first time.

This is a field-first leadership role—you’ll lead from job sites, coach teams in real time, and build a culture of accountability and performance.

• Own performance using COTIF (Complete On Time In Full)

• Ensure installs:

  • Start on time

  • Are completed same-day when scheduled

  • Meet quality & professionalism standards

• Eliminate install rollovers, callbacks, and warranty issues

• Ensure accurate job closeouts for revenue reporting

• Lead 3–15 installation crews (14+ team members)

• Set daily expectations for:

  • Load-up & departure times

  • Job completion standards

• Conduct job site visits, ride-alongs, and coaching sessions

• Address underperformance quickly: Coach → Correct → Replace

• Oversee warehouse operations and coordination

• Ensure accurate job staging and stocked trucks

• Maintain inventory through cycle counts & full audits

• Eliminate shortages, shrinkage, and disorganization

• Track and reduce install-related callbacks

• Enforce 1-year install quality standards

• Drive continuous improvement through root cause analysis and training

• Ensure accurate revenue reporting through job completion

• Own key metrics:

  • Revenue vs. projection

  • Callback & rollover rates

• Enforce Accounts Receivable collection processes in the field

• Ensure clean, professional job sites (booties, drop cloths, etc.)

• Monitor customer satisfaction and resolve escalations quickly

• Build a culture of ownership, urgency, and accountability

• Develop team members:

  • Helpers → Leads → Leaders

• Promote top performers and address low performance

• COTIF (Primary Metric)

• Install & warranty callback rates

• Install rollover rate

• Revenue accuracy

• Inventory variance

• AR collection compliance

• Safety adherence

• 3+ years of HVAC installation or field leadership experience

• Proven success managing crews and job site execution

• Strong knowledge of residential HVAC systems & install processes

• Ability to lead in the field and make real-time decisions

• Excellent communication, coaching, and conflict resolution skills

• EPA Certification

• Valid Driver’s License

• Ability to train full HVAC installations

• Ownership mindset—no excuses, only solutions

• Field-driven—lead where the work happens

• Direct communicator—clear, firm, and constructive

• High urgency—fast-paced and results-driven

• Process-oriented—build scalable systems

• Performance-focused—results over activity

Compensation Structure

• Base Salary: $85,000 – $95,000

• Quarterly Bonus (target ~10% annually):

  • 70% COTIF performance

  • 20% Inventory control

  • 10% Safety

If you’re a driven HVAC leader ready to take ownership of operations and build a high-performing team, apply today and grow with TopLine Heating & Air.