Services coordinator

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Job Title:Revenue Cycle Services Coordinator

Department:Dentistry | Dental Faculty Practice

The Revenue Cycle Services Coordinator 3 functions as an integral member of a team of care providers in the College of Dentistry Dental Faculty Practice to provide patient focused customer service and clerical support.

Responsible for scheduling appointments with patients; taking incoming patient and doctors calls; triaging emergency patient calls; checking and printing schedules; refilling cancellation appointments and assuring the schedule is full; rescheduling patients due to absence of provider; scheduling interpreter as needed; coordination of check out process for over 100 patients per day including distribution and tracking of parking passes and accuracy of coordinated care; fulfills records requests; works part of a team to disseminate information to care team.

Schedule

Monday-Friday 8 a.m. – 5 p.m.

Compensation

$18.37 - $23.99/hour based on experience

Position Requirements

This position requires successful completion of a criminal background check and drug and alcohol screening. Work is performed primarily in an office environment and the employee in this class is subject to inside environmental conditions. This position requires sustained periods using a keyboard and performing other computer work. Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks. Ability to lift 25 pounds with or without accommodation.

Required Education/Experience

High School diploma or GED; 2 years of relevant experience.

Desired Education/Experience

Four - six years of experience in a dental setting providing customer service. Knowledge of dental terminology and dental practice highly preferred. Demonstrated ability to maintain accurate records, carry out detail but basic written or oral instructions, cooperate with co-workers, and knowledge of customer services skills with the ability to apply them including the ability to answer routine inquires and resolve complaints from patients, doctors, and staff.

Additional Information

Function: Finance

Sub-Function: Revenue Cycle Services

Career Band: Individual Contributor - Technical

Career Level: T3

Location:Postle Hall (0024)

Position Type:Regular

Scheduled Hours:40

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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The university is an equal opportunity employer, including veterans and disability.

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