Dispatcher

Dispatcher – Be the Voice That Keeps Our Team Moving
Pay: $20–$23 per hour, based on experience and qualifications

Are you a highly organized professional who thrives in a fast-paced environment? At Anderson Heating, Cooling, Plumbing & Electrical, we don’t just hire employees—we invest in people. As a Dispatcher, you’ll be at the heart of our operations, ensuring our technicians are scheduled efficiently, our customers are cared for, and our team runs smoothly. This isn’t just a job—it’s a long-term career with a company that puts people first.

Why You’ll Love Working at Anderson:

• Comprehensive Health Benefits – Starting Day One:
  • Affordable, High Quality Health Care options (company pays 70%)
  • Dental & Vision Insurance
  • Company subsidized Health Savings Accounts
  • Employer-Paid Basic Life and AD&D Insurance
  • Employer-Paid Short- and Long-Term Disability Insurance
• 401(k) with Significant Company Match – Plan for your future while you build your career
• Paid Time Off – Including holidays, floating holidays, and PTO
• Employee and Family Discounts
• Positive, Team-Focused Culture

Position Overview:

As our Dispatcher, you’ll coordinate the daily flow of service calls by dispatching technicians, maintaining clear communication, and ensuring each customer receives 5-star service. You’ll be the key connection between our clients, field technicians, and managers—helping us deliver on our promise of excellent customer care.

Your Day-to-Day:

• Schedule/Route/Dispatch the right technician to each job to maximize efficiency and customer satisfaction
• Provide timely updates to customers regarding technician progress
• Resolve client concerns promptly and professionally
• Facilitate communication between technicians, clients, and department managers
• Document service results and prepare reports for management
• Build strong customer rapport and convert clients into lifelong customers
• Participate in training to sharpen skills and stay current with best practice

What Does It Take?

• 2+ years of leadership or scheduling experience (home services preferred)
• Ability to type at least 35 WPM
• Strong communication and interpersonal skills
• Ability to thrive in a high-paced, independent work environment
• Intermediate computer and telecommunications skills
• Willingness to learn Anderson’s systems and processes

About Anderson:

Anderson Heating, Cooling & Plumbing was formed in 1982 by Roy Anderson. Since its inception, the company has had one goal in mind- to be the best residential plumbing, heating, and cooling services company in Lake County and its surrounding communities. The team at Anderson Heating, Cooling & Plumbing is comprised of honest, hard-working people, from our office staff to our certified plumbing, heating, and cooling technicians.

Join Our Team:

If you're seeking a company where your work is valued, where you're treated like family, and where there's ample opportunity for career growth, Anderson Heating, Cooling & Plumbing is the place for you. Apply now and become part of a team dedicated to providing exceptional service and building lasting relationships with our customers.

Don't miss this opportunity to join a winning team! Apply now and start your journey with Anderson Heating, Cooling & Plumbing.