Account Specialist

About Us:

Clarity Voice is a VoIP phone company that believes in treating its customers, and its staff, like VIPs. At Clarity, you’ll be challenged. You’ll make a difference. And you’ll live each day putting your passion to work. Each of us is dedicated to continuously improve, always serve and constantly innovate. We set expectations and then exceed them. The Clarity team is bound by a Code of Values. It’s what we believe and it’s how we live out our company vision of being the Most Respected, Most Referred Cloud Phone Company in North America. At Clarity Voice, we believe everyone should love their job. We’re adding an Account Support Specialist to our Support team who love to delight customers, love consulting, and getting a thrill out of helping people see what they couldn’t see before. We work closely together to make the technology disappear so that our customers can get back to what they’re good at: running a prosperous business. Attention to detail, project management skills, ability to understand small business networks, listening well so the customer is understood, empathy, a desire to help—this is you. We know you’ll love it here
We're looking for creative thinkers who are ready to make an impact and see the world through our customer’s lens creating entrepreneurial relationships for success. Certified as a Great Place to Work, we have the technology, innovation, and exceptionally talented team to help you realize your dreams and aid others to reach theirs.
We are currently seeking an Account Support Specialist to join our team. As an Account Support Specialist, you will have the opportunity to provide administrative support, technical service, and professional support.

Responsibilities:
Engage with customers to foster ongoing relationships
Process customer requests including account inquiries, account maintenance, and provide support for deposit and loan products
Completes necessary documentation to support customer request and route to appropriate parties
Update bank systems as needed and monitor communication queues daily
Continually seek sales opportunities to develop additional business through promotion of products and services to achieve goals
Collaborate with other retail departments to fulfill identified financial opportunities
Effectively communicate with customers across all platforms (i.e., email, phone, etc.)

Requirements:
High school diploma or equivalent required
2+ years of customer service experience required
1+ years of sales experience required
Proficiency with large server based applications and Microsoft Office products preferred

Bonus Points:
Focus employees on common business goals.
Reward and retain top performers.
Promote desired employee behaviors.
Increase organizational commitment to goals.
Link supporting rewards to organizational success.

Perks:
Health Insurance.
Vacation & Paid Time Off.
Pension Plan.
401k Plan.
Retirement Plan.
Dental Insurance.
Maternity & Paternity Leave.
Sick Days.