Concierge (Columbus, Ohio)

Job Description

Job Description

MERIDIAN at GRANDVIEW

Saturday-Wednesday 3:00pm-11:00pm

The Concierge is responsible for representing the company and making a lasting first impression for all residents and guest. Provide professional knowledge and possess an enthusiastic attitude. Must establish an excellent level of service required to provide all residents and their guests with an exceptional experience.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Providing prompt, friendly and courteous service to residents and guests.
• Responds to all guest/visitor inquiries and resolves service discrepancies accordingly.
• Displays a professional posture and post in designated area of main lobby.
• Maintains an aggressive awareness of the main lobby and looks for opportunities to initiate service.
• Assist resident with packages and greets residents and guests upon arrival.
• Must be able to respond to resident concerns and bring concerns to management’s attention.
• Responsible for securing common areas each evening, such as-, clubroom and business center and locking the pool gate.

Special Skills Required

• Strong interpersonal skills and a "guest first" mentality
• Demonstrated ability to communicate with residents, guests and colleagues with diplomacy and tact
• Ability to successfully interact with people
• Good organizational skills
• Excellent verbal and written communication skills
• High degree of professionalism
• Strong customer service/satisfaction philosophy
• Polished and professional image/appearance.

Requirements

• High School diploma or general education degree (GED), college degree highly preferred
• Prior Hotel/Hospitality Industry experience at a Luxury property highly preferred
• Must possess excellent problem solving and time management skills
• Proficient with use of technology in the workplace.
• Able to work a flexible schedule, including weekends, holidays and evenings

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions .

Attendance/Punctuality - Is consistently at work and on time.

Dependability - Takes responsibility for own actions.

Education and/or Experience

High school diploma or general education degree (GED); or one to two years related experience and/or training in Hospitality/Hotel industry. College degree highly preferred.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence and to speak effectively before

Computer Skills

To perform this job successfully, an individual should have knowledge of Internet software, ability to operate office machinery. .

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and talk or hear. The employee is frequently required to stand; walk; sit and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions.

Benefits: Competitive Benefits to include Health, Dental, Life, 401K, Employees Assistance Program, Long Term Disability, Vacation and Sick Leave.