Business Development Center (BDC) Representative

At Buckeye Auto Group, we strive to make every customer a customer for life. Our Ohio dealerships have been proudly serving the Lancaster & Columbus areas for many years. Our promise is to keep delivering the same top-notch service and value that our community has come to expect from all of our dealerships through the years. Are you looking for a job that combines competitive pay with good culture? Have you been considering the automotive industry but don't know how to break in? Are you passionate about delivering a unique customer experience that creates a memorable and outstanding impression? If you answered yes to any of these questions, we want to talk to you. Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. This role manages inbound and outbound communications, schedules appointments, and maintains engagement with both prospective and existing customers. The ideal candidate will use Microsoft 365 tools including Outlook, Teams, and Copilot—to enhance productivity and customer experience as well as company CRM. What We Offer: * Medical and Dental * 401K Plan * Paid time off and vacation * Growth opportunities * Family owned and operated * Health and wellness * Flexible Work Schedule * Discounts on products and services Responsibilities

• Respond to inbound inquiries via phone, email, and web platforms
• Schedule and confirm appointments using Xtime and Microsoft Bookings
• Follow up with unsold leads and re-engage past buyers for upgrades and service reminders
• Maintain accurate records using CRM systems and Microsoft Lists
• Collaborate with sales consultants via Microsoft Teams and Loop
• Use Microsoft Copilot to summarize interactions and generate follow-up messages
• Attend BDC meetings and training sessions via Microsoft Teams

Qualifications

• High school diploma or equivalent; college degree preferred
• 1+ year experience in customer service, call center, or automotive sales
• Strong communication and organizational skills
• Proficiency in Microsoft 365 tools (Outlook, Teams, Bookings, Copilot)
• Familiarity with CRM platforms and scheduling tools

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.