Senior Services Manager - D&S Non-Engine Support Services
- All contract performance related activities , typically tied to a customer site. Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests.
Assure timely resolution of issues and keep the customer advised of the progress of the project, and negotiate changes and variations and solutions to any issue arising. Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract. Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision • Provide support to manager and senior contracts personnel on assigned contracts Function as the liaison for the customer on contract matters - Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
- Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.
- Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision.
- May lead functional teams or projects with minimal resource requirements, risk, and/or complexity. Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view.
- This role requires significant experience in the Product Management & Program Management. Knowledge level is comparable to a Master's degree from an accredited university or college.
- Master's degree from an accredited university or college (or a high school diploma / GED with at least 10 years of experience
- Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems.
- Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.
- 10+ years experience in Support Equipment
- Ability to read, interpret technical drawings and provide instruction to team members, suppliers, and internal engineering teams.
- Proven experience with US and International military customers (including USG agencies like DLA, OC-ALC, NAVAIR, NAVSUP, US Army Redstone, etc).
- Expertise in composing, writing, implementing and executing contracting functions: Indefinite Delivery, Indefinite Quantity (IDIQ), Basic Ordering Agreement (BOA), Memorandum of Understanding (MOU).
- Experience with Federal and Defense Acquisition Regulations.
- Military maintenance background (airframes and engines).
- Engineering degree
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