Endpoint Patching Specialist (Infrastructure Specialist 2)- 20066941

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• BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work.
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If you are interested in helping BWC grow, please

BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval

This vacancy is being reposted. Previous applicants need to re-apply in order to be considered.

Overview
We are seeking a skilled and self‑motivated IT professional to join our Infrastructure & Operations team. In this role, you will support and enhance our enterprise technology environment through endpoint administration, security vulnerability management, system configuration, and cross‑team collaboration. This position works under the direction of an IT Manager 1 and requires strong technical troubleshooting skills across multiple technology domains.

Key Responsibilities

• Identify and remediate security vulnerabilities using Qualys reporting and patching tools such as SCCM/MECM, BigFix, and Qualys Patching.
• Manage and support enterprise technologies including Active Directory, network administration, information security, and system connectivity.
• Use technical expertise to evaluate, adapt, and improve standard procedures; assist Endpoint Engineering in developing new approaches to recurring issues.
• Perform daily Windows endpoint administration, including system updates and patching.
• Use SCCM/MECM to diagnose, analyze, and resolve endpoint issues across multiple technology domains.
• Monitor enterprise security systems using tools such as Qualys and SCCM; respond to security alerts in accordance with agency policies (including antivirus and spam‑related events).
• Partner with OIT (Office of Information Technology), BWC Risk Management Office, third‑party vendors, and internal Infrastructure & Operations teams to resolve complex technical issues.
• Prepare status reports, document problem‑resolution efforts, and complete additional related duties as assigned.
• Participate in ongoing training; provide guidance and informal mentorship to peers or junior staff through conversation, knowledge‑sharing, and technical documentation.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

To Qualify, You Must Clearly Demonstrate:

Required Experience and/or Education

• 48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

• Or completion of associate core program in computer science or information systems AND 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

• Or completion of undergraduate core program in computer science or information systems AND 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

• Or equivalent of minimum class qualifications for employment noted above.
  
  
  
  Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.
  
  
  
  Job Skills: Information Technology
  
  Primary Technology: Endpoint Configuration

Major Worker Characteristics:

Knowledge of oral and written communication tools and techniques, customer support and personal service technical writing and documentation practices, state and Ohio Bureau of Workers’ Compensation (BWC) policy, procedures and applicable laws*, vision, mission and goals of BWC*, mathematic principles relative to assigned area in IT, telecommunications, capabilities and applications of network equipment including hubs, routers, switches, bridges, servers, and related hardware, IT principles, methods and practices in assigned specialty area, software distribution tools and configuration management and mechanisms, organizations operation environment, topology, and protocols, local area and wide area networking principles and concepts, back-up and recovery techniques, performance monitoring methods, basic internet server maintenance techniques, installation and configuration procedures, internet clients, such as browsers and streaming video, system administration methods and procedures, operating systems installation and configuration procedures, technology design, Qualys (reporting & patching module), SCCM/MECM (Microsoft Endpoint Configuration Manager), BigFix

Skill in reading comprehension, speaking, service orientation, installation, troubleshooting, critical thinking, operation monitoring, judgment and decision making, systems analysis, systems evaluations, operation analysis, identifying and specifying business requirements, using data recovery tools and techniques and systems evaluation, and complex problem solving.

Ability to prepare meaningful, accurate & concise reports, stay abreast of current technologies in area of Vulnerability Management & Patching, & define problems, collect data, establish facts and draw valid conclusions

(*) developed after employment.

Unusual Working Conditions:

• Overtime may be required.

• May be required to provide off hours support, either prescheduled or on an emergency basis.

• May be required to work during evenings or weekends.

EEO & ADA Statement:
The State of Ohio is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees due to protected classes as defined in applicable federal law, state law, and any effective executive order.

The Ohio Bureau of Workers' Compensation is committed to providing access and reasonable accommodation in its employment opportunities pursuant to the Americans with Disabilities Act and other applicable laws. To request reasonable accommodations related to disability, pregnancy, or religion, please contact the ADA mailbox [email protected].

BWC OCSEA Selection Rights:
This position shall be filled in accordance with the provisions of the OCSEA Collective Bargaining Agreement. BWC bargaining unit members have selection rights before non-bargaining unit members. All other applications will only be considered if an internal bargaining unit applicant is not selected for this position.

Salary Information:
Hourly wage is expected to be paid at step 1 of the pay range associated with the position for candidates who are new employees of the state. Current employees of the state will be placed in the appropriate step based on any applicable union contract and/or requirements of the Ohio Revised Code. Movement to the next step of the pay range (a roughly 4% increase) will occur after six months, assuming job performance is acceptable. Thereafter, an employee will advance one step in the pay range every year until the highest step of the pay range is reached. There may also be possible cost of living adjustments (COLA) and longevity supplements begin after five (5) years of state service.

Transportation:
Position may require travel; therefore, persons occupying this position must be able to provide own transportation &/or legally operate a state-owned vehicle.

Educational Transcripts:
For any educational achievements to be considered during the screening process, you must at least attach an unofficial transcript that details the coursework you have completed.

All applicants must submit an Ohio Civil Service Application using the online Ohio Hiring Management System. Paper applications will not be accepted.

Background Check:
Prior to an offer of employment, the final applicant will be required to sign a background check authorization form and undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.