Repair Service Technician

As a Repair Service Technician, you will be responsible for diagnosing, troubleshooting, and repairing mechanical, electrical and plumbing tools. The ideal candidate will have previous experience repairing hydraulic, mechanical, and electrical devices and possess strong critical thinking abilities. You should also possess excellent communication skills and the ability to work well within a team. This position offers a progressive pay scale, allowing for advancement based on performance and expertise.

In This Role, Your Responsibilities Will Be:

• Diagnose and troubleshoot mechanical, electronic, and hydraulic issues on a variety of mechanical, electrical, and plumbing tools.
• Carry out repairs following established procedures and guidelines.
• Collaborate effectively with other team members to ensure efficient repair processes and timelines.
• Provide exceptional customer service by addressing inquiries and updating customers on repair progress.
• Mentor and provide guidance to entry-level technicians.
• Demonstrated ability to use a computer.
• Other duties as assigned.

Who You Are:

You build the customer relationships. You balance planning with actions. You define issues and can map out a process. You solicit both input and discussion. You take positive action after setbacks. You make new connections and build relationships in other areas and teams.

For This Role, You Will Need:

• Ability to read and interpret product manuals and product drawing breakdowns.
• Working knowledge of computer applications and the capability to read blueprints.
• Good oral and written communication skills.
• Good interpersonal skills.
• Ability to actively take direction from peers and management.
• Ability to demonstrate familiarity with hand and power tools.
• Strong critical thinking and problem-solving abilities to diagnose and resolve complex technical issues.
• Excellent communication skills to interact with team members and provide updates to customers.
• Ability to work well in a team environment, assisting entry-level technicians and collaborating with more experienced technicians.

Preferred Qualifications That Set You Apart:

• Experience working in a manufacturing environment.
• Experience working in a customer-facing role.
• Experience troubleshooting machinery failures.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Why Work in the Greater Cleveland Area

Our facility is located in Elyria, OH (our world headquarters), which is conveniently located within driving distance to Cleveland. The area's generally low costs of living, excellent school systems, and low crime rates create a family-friendly environment. The area is home to several growing communities with restaurants, festivals, shopping, and arts scenes that make them exciting places to live and work.

About Our Location

Since the invention of the modern pipe wrench in 1923, the 25-acre RIDGID world headquarters in Elyria, OH has been developing tools that help trades professionals tackle jobs faster, safer, and more accurately. Today, more than 600 employees work in 734K sq. ft. of office and manufacturing space. The campus is also home to a factory tool service center and a state-of-the-art "schoolhouse" training center that educates and trains hundreds of tradespersons annually. In addition to the iconic wrench, the campus manufactures RIDGID battery hydraulic tools, pipe and electrical tools, and drain cleaning components, as well as Greenlee step bits and knock-out tools. Emerson's Professional Tools business provides the industry's broadest portfolio of advanced, reliable tools and technologies for the mechanical, electrical, and plumbing trades.

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ABOUT US

WHY EMERSON


Our Commitment to Our People


At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.


We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.


Work Authorization


Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.


Equal Opportunity Employer


Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.


Accessibility Assistance or Accommodation


If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected] .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.


With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!


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