Site IT Analyst with Meeting Room expertise ( TEAMS)

A IT Support Analyst with Meeting Room expertise job in Wickliffe, OH is available courtesy of Akkodis. Good experience with great ticketing documentation and response is needed – someone who is professional, reliable, good communication skills. This is a hands on, getting into the plant to troubleshoot and repair position – not merely phone support.

Pay: $30/hour to $35/hour

IT Support Analyst Responsibilities :

• Log all requests in ticketing system. This includes all incoming ACD calls, direct calls, e-mails, voicemails, chats, instant messages, walk-ins, and any other interactions.

• Provide accurate and thorough solutions to end user interactions. Escalate or transfer incidents as appropriate.

• Provide information to end users regarding the status of their incidents or requests.

• Troubleshoot PC hardware and software problems; perform software installations and upgrades. Expertise in the following is considered a plus:

• Troubleshooting Avaya IP phones

• Network troubleshooting

• Audio Visual / Conferencing

• Projectors, smart boards, monitors, displays, microphones, speakers, wireless devices, video conferencing and cabling

• Monitoring and recording meetings

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Qualifications:

• Audio Visual/Conferencing experience – setting up meeting room

• First line support for applications, network servers and security

• Network troubleshooting

• Windows 10; Office 365;Ticketing Systems; iOS/Android Devices

If you are interested in this IT Support Analyst with Meeting Room experience then please click APPLY NOW. For other opportunities available at Akkodis go to . If you have questions about the position, please contact andrea.gomez@ akkodisgroup.com.

Equal Opportunity Employer/Veterans/Disabled

Pay Details: $30.00 to $35.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.