Unemployment Insurance Supervisor (Adjudication Team Echo)

Office of Unemployment Insurance Operations

The Office of Unemployment Insurance Operations (OUIO) runs Ohio's unemployment insurance program. This program gives temporary income to workers who lose their jobs through no fault of their own. It helps families cope during unemployment and supports local economies by keeping money in circulation.

What You’ll Do

• Manage daily staff operations to ensure productivity, efficiency, and good customer service for unemployed Ohioans.
• Support and train staff on complex unemployment claims, including combined wage, federal, military, and first-level appeals.
• Collaborate with other supervisors across ODJFS.
• Create and review new procedures to ensure they follow laws and regulations.
• Check employee data and reports to make sure we meet both ODJFS and federal goals.
• Monitor unemployment data for quality and quantity of work, and fix issues as needed.
• Handle disputes and complaints from customers and explain unemployment laws and rules.

Challenges: Remote work environment.

Necessary Skills:

• Experience with federal/state employment or unemployment program(s).
• Strong leadership, analytical, and problem-solving skills.
• Ability to handle competing priorities and remain controlled in a fast-paced environment.

Schedule: Monday to Friday 7:30 am - 5:00 pm

Travel: May be required for occasional meetings for training or other operational needs.

PN(s): 20032493

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The ideal candidate, at minimum, must have the following:

Option 1 :

• 36 months experience or training in interpreting & applying program eligibility &/or liability rules, regulations &/or procedures (e.g., unemployment insurance, workforce development, workers’ compensation, human services or income tax law).
• AND 12 months training or experience in supervisory principles/techniques.

Or Option 2 :

• Completion of undergraduate core program in public or business administration
• AND 12 months training or experience in supervisory principles/techniques.

Or

• Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 12. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $32.25 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 12

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$32.35

$34.18

$36.01

$38.00

$40.11

$42.30

$44.03

$46.09

Annual

$67,288

$71,094

$74,901

$79,040

$83,429

$87,984

$91,582

$95,867

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

78 Months

ADA Notice

If you require an accommodation based on a disability for any step of the selection process, please contact [email protected]

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.