Customer Service Support Associate I
- Research and analyze payment history and recognize when to contact vendors or customers to resolve exceptions.
- Make payment decisions on exceptions in a timely manner according to client procedures and Cass standards. May negotiate acceptable payment arrangements with vendors.
- Clearly communicate verbally and in writing, and works in a professional manner with all internal and external sources to maintain required levels of production, quality, and high levels of client service and satisfaction.
- Acquire, investigate, and process operations related inquiries and communicates the results to the initiator, ensuring all necessary internal documentation has been completed.
- Recognize errors and document them in a timely and accurate manner.
- Review and complete all required departmental reports and maintains accurate production time sheets.
- Works overtime as requested by management.
- Perform other duties as assigned by management.
- Well-developed interpersonal skills that will maximize responsiveness and facilitate development of a solid working relationship with both utility vendors and internal staff.
- Strong organizational skills with the ability to prioritize effectively and handle multiple tasks simultaneously.
- Proficiency in the Microsoft Office suite.
- Excellent analytical, attention to detail, and problem solving skills.
- High school diploma or equivalent required.
- 6 months telephone and billing experience in a general business environment.
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