Member Services Representative

Job Description

Job Description

A-Line Staffing is seeking a motivated and detail-oriented Member Services Representative. This role offers career growth, a supportive work environment, and full-time hours (40+ per week).

If interested in this Member Services Representative position APPLY NOW for IMMEDIATE consideration

Brittney Blackman | [email protected] | text 5867107970

MEMBER SERVICES REPRESENTATIVE | DETAILS AND COMPENSATION:

• Location: Akron OH 44305 – 100% On-site
• Payrate: $18/hr
• Required Availability: Full-Time | Monday–Friday, 8:30 AM–5:00 PM

MEMBER SERVICES REPRESENTATIVE | SUMMARY AND HIGHLIGHTS:

The Member Services Representative position supporting members with questions related to enrollment, benefits, billing, and claims. The ideal candidate is a strong communicator with a passion for helping others and experience in customer service, healthcare, or insurance.

• This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
• Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

MEMBER SERVICES REPRESENTATIVE | RESPONSIBILITIES:

• Provide personalized, professional assistance to members via phone, email, or in person regarding benefits, claims, billing, and authorizations.
• Accurately document member interactions and ensure timely issue resolution.
• Meet or exceed productivity and communication quality standards.
• Use systems such as Amisys and Macess to manage member data and support workflows.
• Protect all confidential member and company information in compliance with regulations.
• Apply independent judgment and empathy to resolve member inquiries.
• Collaborate with team members and other departments to enhance service delivery.

MEMBER SERVICES REPRESENTATIVE | REQUIREMENTS :

• Education: High School Diploma or GED (verifiable); some college coursework preferred.
• Attendance: Commitment to mandatory attendance during the first 90 days.
• 1+ year of experience in a similar customer service or administrative support role.
• Experience in Medicare and/or health insurance strongly preferred.
• Proficiency with computer systems and office technology (PC, headset, VPN, etc.).
• Strong written and verbal communication skills.
• Demonstrated ability to multitask and stay organized in a fast-paced environment.
• Commitment to professionalism, accuracy, and confidentiality.

Take the Next Step!

Join a company that values your growth and contributions. If you’re interested in the Member Services Representative role apply now or contact us for immediate consideration!

Brittney Blackman | [email protected] | text 5867107970