Customer Success Coordinator

Job Description

Job Description

KEY REQUIREMENTS (DO NOT APPLY UNLESS YOU SPECIFICALLY POSSESS THE EXPERIENCE BELOW)

• You must currently reside in Ohio, Wisconsin, South Carolina, Texas, or Florida.
• You must be able to work from 8:00 a.m. to 5:00 p.m. Eastern or Central Time.
• You must have at least 1 year of full-time professional experience.
• You must have previous experience working in a remote role or remote team environment.

Compensation Package and Benefits

• Full-time role compensated at $21.00 per hour (~$44,000 annually)
• Yearly bonuses potential based on performance metrics
• Health/Dental/Vision Insurance Options with partial coverage from the company, both individual and family, plus HSA contributions
• PTO Program and Paid Holidays
• Retirement plan with company contributions/matching
• Regular performance reviews and merit-based increases to support growth and recognition

The Role - Client Success Coordinator

Perfectus Labs is hiring a Client Success Coordinator to support our fast-growing portfolio of clients through structured onboarding, proactive communication, campaign performance oversight, and detail-oriented execution. You will serve as a key point of contact for clients, managing the flow of deliverables, ensuring tasks are tracked and completed, and escalating issues when needed.

We’re looking for someone who thrives in fast-moving, tech-forward environments and who takes initiative in a fully remote role. This position offers the chance to work alongside experts in marketing automation, AI-powered outreach, and campaign optimization, all while helping small and mid-sized businesses achieve transformational results.

Core Responsibilities

• Lead the client onboarding process from kickoff through setup, including running the kickoff call, collecting access and materials, using internal templates, and scheduling follow-up meetings.

• Independently lead recurring virtual client check-in meetings, summarize key insights using call recordings and transcripts, document action items in Google Drive, and escalate concerns to a manager when necessary.

• Monitor ongoing campaign performance, detect irregular trends or underperformance, suggest actionable next steps, and deliver weekly performance reports with verified data and summarized insights.

• Identify project delays or campaign issues, propose initial recommendations, and escalate to management when issues exceed the scope of your authority.

• Manage client action items using shared Google Sheets, follow up with clients via Slack or email, and ensure campaigns are launch-ready by completing checklist reviews.

• Set up campaign components across AI, SEO, and outreach platforms by following internal SOPs and preparing configurations for manager review.

• Demonstrate consistent ownership and reliability in managing deadlines, task follow-through, and communication expectations in a remote environment.

• Use Slack and other tools to collaborate with internal team members, report updates, request access, or flag issues requiring support.

• Maintain organized documentation and client folders in Google Drive, adhering to naming conventions and quality standards.

• Communicate effectively with stakeholders by clearly outlining deliverables, next steps, and timelines, while responding promptly (typically within two to three business hours).

• Receive and implement feedback from managers and clients, verify that changes are properly applied, and follow through on open items.

• Reprioritize tasks quickly in response to shifting deadlines, campaign issues, or urgent client needs.

• Apply basic spreadsheet functions and filters when preparing or reviewing campaign data.

• Support internal improvements by identifying workflow bottlenecks and suggesting process enhancements.

• Accurately plan and communicate daily work using Slack check-ins and a time-tracking system.

• Ensure all completed deliverables are accessible to the right stakeholders and shared through appropriate channels.

About You

You are highly organized, execution-focused, and capable of working independently in a remote environment. You are precise in how you manage documentation and proactive in how you communicate. You’re naturally curious and process-oriented, eager to learn and apply structured systems that drive client results. You take responsibility for your work, solve problems quickly, and care deeply about keeping clients informed and campaigns on track.

If you have prior experience collaborating with distributed teams, managing digital workflows, and supporting client accounts, you would be a great fit for this role.

About the Client

Perfectus Labs is a fast-growing digital marketing company built on AI-powered innovation. We help small and mid-sized service businesses tap into the same marketing tools previously only available to large enterprises, automating SEO, outbound prospecting, and digital campaigns to drive six- to seven-figure revenue gains for our clients.

Our team has managed over $2 billion in ad spend, driven more than $20 billion in sales, and delivered billions of marketing messages. Our proprietary AI systems allow us to deliver results at a scale and speed that traditional teams can’t match.

Our Core Values
Positive – You stay focused on solutions and forward motion
Passionate – You care deeply about your work and the impact it has
Proven to Execute – You do what you say, when you say you’ll do it

If that sounds like you, we’d love to hear from you.