Customer Service Representative - Westerville

Once Upon a Child
Westerville, OH

Join a dynamic, team-oriented environment as a Customer Service Representative in Westerville, where delivering exceptional service and creating a welcoming atmosphere for customers is at the heart of what we do. This role is ideal for energetic, upbeat individuals who enjoy engaging with people and thrive in a fast-paced retail setting. As part of a company that values growth and internal promotion, you'll have the opportunity to develop your skills and advance your career while making a positive impact on every customer’s experience.

Responsibilities

  • Greet and interact with customers to ensure a positive and enjoyable shopping experience
  • Perform all point-of-sale (POS) transactions accurately and efficiently
  • Process, tag, hang, and stock merchandise on the sales floor
  • Inform customers about current promotions and loyalty programs
  • Clearly communicate the buying and selling process to customers
  • Maintain store operations and uphold company standards
  • Assist with other duties as assigned to support overall store success

Qualifications

  • Must be at least 16 years old
  • Honest, dependable, and self-motivated with mature judgment
  • Strong sense of urgency and ability to work efficiently
  • Effective communication skills
  • Ability to frequently walk, stand, stoop, climb ladders, push, and perform repetitive lifting (up to 40 lbs)
  • Attention to detail for inspecting and handling merchandise

Benefits

  • Competitive wage and bonus opportunities
  • Outstanding health, dental, and vision benefits
  • Generous employee discount at all company brand stores
  • Paid holidays
  • Paid time off (PTO)
  • Company-paid short-term and long-term disability
  • 401(k) with company match
  • Flexible schedules
  • Employee Referral Program
  • Employee Anniversary Program
  • Full-time (30-40 hours) and part-time (20-25 hours) positions available
  • Opportunities for growth and professional development—promotion from within is encouraged
Posted 2026-05-25

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