Renewals Data Specialist
- Responsible for timely renewal and expansion of assigned Partners; owns process from account review to deal close.
- Attains quarterly bookings targets and overall renewal and expansion metrics.
- Analyzes account KPIs to determine health of low touch accounts; identifies opportunities for expansion/upgrade.
- Researches contracts and product entitlements to ensure quotes are relevant, accurate, and support co-terming as appropriate.
- Develops positive and productive relationship with internal and external clients, working with them throughout the review process.
- Works cross-functionally with internal teams (finance, legal, sales teams, sales leadership, support, and client success) to facilitate timely deal closure and delivery of client value.
- Adapts and evolves process and playbooks to maximize renewal and expansion revenue and reduce sales cycle friction.
- Assists with billing issues as needed.
- Participates in strategy and planning discussions.
- Tracks non-renewal, pending, and lost renewals including reasons for cancellation.
- Supports evolving operational processes aimed at improving renewal efficiency, effectiveness, accuracy and insight generated from renewals performance.
- Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
- Supports and conducts self in a manner consistent with customer service expectations.
- Associate's Degree in a related field.
- 3 years of experience in inside sales/customer service in IT arena; including familiarity with enterprise technology solutions, services sales and telemarketing.
- Knowledge of support contracts and maintenance renewals.
- Experience with sales measured by quota performance.
- Familiarity with contracts and terms of service.
- Successful background in direct and partner sales models.
- Government (SLED/EDU) experience.
- Proficient use of all Microsoft Office applications and CRM systems.
- Vendor specific certifications.
- Organized, adaptable, self-motivated team player with ability to balance and prioritize multiple responsibilities in fast paced, everchanging ecosystem.
- Highly analytical and intellectually curious with strong understanding of SaaS usage metrics or Contract Renewal strategies for selected partners.
- Mission driven team player with empathetic approach who takes ownership for delivery of customer value and satisfaction.
- Ability to collaborate and work in team environment.
- Coachable; creative problem solver; detail oriented.
- Strong desire and willingness to learn.
- Excellent communication skills - oral and written presentation abilities.
- Self-starter with excellent organizational, administrative and interpersonal skills.
- Ability to follow through with tasks/projects/troubleshooting with minimal supervision.
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