Call Center / Customer Service
Honda of Middleburg Heights is hiring an Experienced Call Center/ Customer Service Representative This Job is FOR YOU if you:
- Have Previous Call Center Experience
- Are comfortable interacting via the Phone for an 8 hour shift
- Excel in Customer Service and have Proven Communication Skills
- Appreciate training, a script to follow to ensure success and an aggressive pay plan to reward your efforts and achievements!
- Never Boring
- Hourly plus Generous Monthly Bonuses and Incentives!
- Excellent Benefits
- Fun and Exciting Work Environment
- Answer inbound calls from our own service customers and Set Appointments
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
- Follow up with customers as needed to reset any missed appointments
- Participate in team and process training sessions – keeping positive relationships with teammates, sales teams and dealership management.
- Utilize our computer tracking system daily.
- Previous Customer Service experience a must!
- Excellent computer skills required
- Valid Driver’s License
- Medical, Dental & Vision Insurance
- 401K Plan + Match
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Saturday Lunches
- Family owned and operated
- Long term job security
- Discounts on products and services
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