Mitigation Project Manager- Cleveland, OH

When disaster strikes, someone has to take control and lead the project to completion.

That someone is you!

MITIGATION PROJECT MANAGER
Insurcomm Restoration | Fortify Companies
Field-Based | Full-Time | Cleveland, OH

About Us

Insurcomm Restoration delivers complete restoration, reconstruction, and emergency response you can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards.

As part of Fortify Companies, we are part of something bigger. Fortify’s roots are in restoration—helping families and businesses recover when disaster strikes. But we’re building something beyond recovery: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild.

We believe helping people rebuild after a loss is only half the job. Through our family of companies, we deliver coordinated care from prevention to restoration across 210+ markets nationwide, backed by Summit Partners. Our teams, technology, and local expertise come together so property owners and insurers get fewer losses, faster recoveries, and someone they can trust.

Our Brand Values

• Safety first, always: We hold ourselves to the highest standard to protect our team, clients, and communities
• Showing up with a service heart: We help people move forward with empathy, respect, and unwavering commitment
• Bringing the energy: We show up with urgency and a get-it-done mindset, owning every outcome
• Predictability in the unpredictable: With standardized systems, we deliver consistency every time
• Driving success together: By supporting one another, we strengthen relationships and drive results
  

About the Job

As a Mitigation Project Manager, you will take ownership of emergency restoration projects for families and businesses affected by fire, water, mold, wind, and storm damage. You are not only responsible for securing and scoping the work — you lead the entire project lifecycle, from initial inspection through final walkthrough, ensuring jobs are completed on time, within budget, and in accordance with company standards.

When it matters most, we show up with heart—and we need leaders who do the same.

What You’ll Do

• Inspect losses and determine accurate scopes of mitigation services and associated costs
• Prepare detailed and profitable estimates for fire, water, wind, vandalism, and related restoration losses
• Manage approximately $1M+ in annual project volume
• Reach agreement with insurance adjusters and/or clients on scope and pricing
• Clearly define project expectations, including scope inclusions/exclusions and finished results
• Obtain signed contracts and close restoration-related sales
• Develop production budgets and pre-plan jobs for efficient execution
• Coordinate daily production needs with the Project Coordinator
• Relay scope of work to Crew Chiefs and Technicians and remain available for field support
• Oversee all production on assigned projects to ensure quality control and scope completion
• Conduct final walkthroughs with Crew Chiefs to ensure client satisfaction
• Complete change orders, supplemental billings, and open item billings as needed
• Assist with collections and support accounts receivable processes
• Accurately track equipment and materials used on jobs
• Analyze project profitability upon completion to assess estimate accuracy
• Maintain weekly estimates-in-progress reporting
• Attend weekly update meetings with A/R and management
• Ensure daily documentation within PSA, including detailed file notes
• Follow all company policies and job workflow procedures
• Provide oversight, accountability, and coaching to Restoration Technicians
• Assist in recruiting and developing mitigation personnel

Requirements

What You’ll Bring

Required

• Strong experience in restoration, mitigation, or related construction field
• Proven ability to scope losses and write accurate estimates
• Strong understanding of insurance restoration processes
• Demonstrated leadership and project management experience
• Strong communication, negotiation, and organizational skills
• Ability to multitask and manage multiple active projects
• Ability to maintain IICRC Water (WRT) certification
• Willingness to obtain additional certifications (Mold, Fire, OSHA, Biohazard, etc.)
• Willingness to participate in On-Call rotation
• Acceptable driving record
• Reliable attendance and punctuality
• Proficiency with job management software and Microsoft Teams
• Team-oriented mindset with a positive, solution-focused attitude

Preferred

• ASD certification
• Xactimate proficiency
• Experience managing $1M+ in annual restoration volume
• Experience training or mentoring team members

Benefits

What We Offer

Compensation & Benefits

• Performance-based bonus opportunity
• Comprehensive health, dental, and vision coverage
• 401(k) with company match
• Generous PTO and 9 paid holidays
• Company vehicle
• Company technology stipend (monthly)
• Company gear and branded materials. $300 of swag bucks to use on our company merch site.
• Ongoing training and certification support

Culture & Opportunity

• Hands-on leadership role with meaningful impact in the Topsham community
• Supportive team culture focused on safety and excellence
• Clear growth path within a PE-backed, expanding organization
• Paid training and certification advancement
• A values-driven, collaborative team that has your back
  

Ready to Join Us?

We are building the future of property protection, and we need strong leaders to drive mitigation projects from chaos to completion. If you understand restoration from the ground up, know how to balance customer care with profitability, and are ready to lead projects with urgency and integrity, we would love to hear from you.

Equal Opportunity Employer

Insurcomm Restoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All qualified applicants will receive consideration for employment. We believe that diverse perspectives strengthen our teams and help us better serve our customers and communities.

Benefits:

• 401(k)
• 401(k) 4% Match
• Technology reimbursement
• Company truck
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Fuel card
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance