Ad Operations Coordinator

Ad Operations Coordinator

Overview:

Relevate Health is a company made up of exceptional professionals with the business purpose of creating life-changing healthcare engagement, through our vision that every HCP communication is relevant. We are proud to be healthcare marketing experts who push ourselves, every single day, to the highest possible levels to further our purpose and exceed our goals. Our business successes have led to growth, and our extraordinary culture is the cornerstone for an engaged and productive workforce.

Job Summary:

The Ad Operations Coordinator is responsible for executing and quality-assuring EHR, email, and digital banner campaigns across internal platforms and third-party vendor systems. The individual will manage campaign set-ups, trafficking, and ongoing QA/QC to ensure accurate, compliant, and on-time campaign delivery. This role partners closely with internal teams and external vendors to translate media plans into technically sound builds, proactively identify issues, and maintain a high standard of operational excellence throughout the full campaign lifecycle.

Duties/Responsibilities:

Campaign Execution

• Set up and traffic EHR, email, and banner campaigns across internal platforms and third-party vendor systems

• Translate media plans and campaign specifications into accurate technical builds

• Ensure proper implementation of targeting, creative assets, flight dates, pacing, and tracking

• Review submitted materials and project components to confirm correct creative assets, specs, files, tracking, and placements

Quality Assurance (QA/QC)

• Conduct pre-launch, in-flight, and post-launch QA/QC to ensure campaigns meet specifications and compliance standards

• Validate creative rendering, links, tracking, targeting logic, and reporting alignment

• Identify, document, and resolve discrepancies efficiently to minimize campaign risk

• Participate in post-mortem discussions to help improve processes and future campaign execution

Campaign Maintenance

• Perform daily dashboard checks as needed to monitor campaign health and performance

• Support Campaign Managers and Specialists with troubleshooting (e.g., under-delivery, pixel fires, viewability issues)

• Traffic creative assets, including uploading new creatives and implementing tags

• Document all changes, including testing tags, verifying targeting, and confirming creative rendering

• Process campaign extensions for internal review (adjusting end dates, budgets, and impression caps as needed)

Documentation & Process

• Maintain accurate campaign trackers and system documentation

• Follow established SOPs, QA checklists, and healthcare compliance requirements

• Contribute to continuous process improvement and operational best practices

General Support

• Troubleshoot basic technical issues and escalate more complex problems when needed

• Stay up to date on digital advertising tools, platforms, and industry best practices

• Maintain organized documentation for campaigns, learnings, and optimizations

Skills & Qualifications:

• Experience in ad operations, campaign operations, or digital media execution helpful, but not required

• Hands-on experience trafficking and QA’ing banner campaigns

• Strong attention to detail and ability to manage multiple campaigns concurrently

• Experience working with third-party vendors and technical campaign builds

• Experience with EHR or point-of-care advertising platforms (preferred)

• Familiarity with healthcare or other regulated advertising environments

• Experience with ad servers, campaign management platforms, or DSP workflows

• Comfortable working with data, spreadsheets, and reporting tools

• Eagerness to learn marketing platforms and advertising technology

Success Measures

• Campaigns consistently launch on time, accurately, and compliantly

• QA processes prevent errors from reaching live environments

• Vendors are aligned, responsive, and accountable

• Internal teams trust the quality and reliability of campaign execution

Working Conditions:

• Hybrid working if within 40 miles of a Relevate Health Office (Dallas, Boston, Cincinnati, New Jersey)

• Remote working if outside 40 miles of a Relevate Health Office

• Travel may apply based on position

• Hours may vary based on position and location of client

Relevate Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

We are dedicated to creating a work environment that reflects the diversity of our community and ensuring that all individuals have equal access to opportunities for growth and advancement within our organization.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, frequently required to stand, walk; use hands and fingers, tools, or controls; and reach with hands and arms. If you require accommodation during the application process, please contact [email protected]

FLSA Status: Exempt
Job Type: Full Time