Call Center Representative

Call Center Specialist (Remote / Work From Home)

Company: Smart Choice Baths & Smart Choice Windows
Compensation: $15 - $18/hr + Performance Bonuses & Commissions
Job Type: Part-Time & Full-Time Available
Shift: Second Shift (4:00 PM – 10:00 PM) & Weekends

About Us

At Smart Choice Baths and Smart Choice Windows , we are a trusted partner for homeowners looking to upgrade their living spaces. From energy-efficient windows to luxury bath remodels, we pride ourselves on offering quality products and professional service without the high-pressure sales tactics. We are a growing, family-oriented team looking for energetic individuals to help us share the "Smart Choice" value with our community.

About the Role

We are looking for a Remote Call Center Specialist to join our team. In this role, you will be the first point of contact for potential customers. Your primary goal is to follow up on inquiries, answer questions about our services, and schedule free in-home estimates for our sales team.

We are specifically hiring for Second Shift (4:00 PM – 10:00 PM) and Weekend availability. This is perfect for students, parents, or anyone looking for a stable evening job with great earning potential!

What We Offer

• Competitive Hourly Pay: $15 - $18/hour (based on experience).
• Bonus & Commission: Earn extra income based on the appointments you set and leads you convert.
• Work From Home: Enjoy the convenience of working remotely (must have a quiet workspace).
• Paid Training: We provide all the scripts and product knowledge you need to succeed.
• Growth Potential: Join a growing company with opportunities for advancement.

Key Responsibilities

• Outbound/Inbound Calls: Manage a high volume of calls to homeowners who have expressed interest in our windows or bath products (no cold calling / these are warm leads!).
• Appointment Setting: Schedule and confirm in-home consultations for our sales representatives.
• Lead Qualification: Ask screening questions to ensure the homeowner is ready for an estimate.
• Data Entry: Accurately update customer information and appointment details in our CRM system.
• Customer Service: Provide professional and friendly assistance to all callers, representing the Smart Choice brand.

Requirements

• Shift Availability: Must be available to work 4:00 PM to 10:00 PM and/or willing to work weekends.
• Communication: Excellent verbal communication skills and a clear, professional phone voice.
• Tech Savvy: Comfortable using computers, navigating multiple tabs, and learning new software (CRM experience is a plus).
• Home Office Setup: Must have a quiet, distraction-free workspace and internet at home.
• Reliability: Strong work ethic and ability to self-manage in a remote environment.

How to Apply

Ready to join the Smart Choice team from home?

• Simply apply here on Indeed for fast consideration.
• Or, send your resume to [email protected]

We are looking to hire immediately for these shifts!

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Flexible schedule
• Professional development assistance
• Referral program

Work Location: Remote