Applications Support [Multiple Positions Available]

Job Description

DESCRIPTION:

Duties: Define and maintain monitoring of the applications critical for bank's day to day operations. Maintain 1200 APIs in production for Firmwide Core Deposits product. Automate the manual intensive toil involved around Daily Customer Refunds. Improve the telemetry, alerting and tracing for mission critical functions. Provide assistance with triaging process for all the major limited and major significant incidents within. Responsible for Incident Management, Change Management, Release Management, and Availability Management related primary book of work. Monitor the applications using Splunk and Dynatrace. Create dashboards in Splunk and track issues in UNIX logs. Monitor of queues and transactions using Main View, QVIEW and Grafana. Monitor and track issues in Datadog and AWS CloudWatch. Perform health checks in Mainframe Deposits applications and Shared Services. Pull information from Production to mitigate issues creating JCLs, sorts and queries. Perform Year End activities for all applications having weekly meetings with AD teams. Perform Massive Maintenance duties and file transmissions with Connect Direct.

QUALIFICATIONS:

Minimum education and experience required: Five (5) years of experience in the job offered or as Applications Support, IT Management Consultant, Project Manager, Programmer, or related occupation. The employer will alternatively accept a Bachelor's degree in any field of study plus three (3) years of experience in the job offered or as Applications Support, IT Management Consultant, Project Manager, Programmer, or related occupation.

Skills Required: This position requires experience with the following: designing, developing, and maintaining batch and online applications utilizing VSAM files for efficient record organization; performing complex data manipulation, structuring, and query optimization using SQL, leveraging tools like SPUFI and QMF within the DB2 database environment for enhanced data management; managing and automating business and IT processes across diverse applications, data sets, and infrastructure using JCL scripts integrated with scheduling tools such as ZEKE and CONTROL-M on the mainframe; storing, retrieving, and managing production reports, JCL listings, and other job outputs using CA-VIEW, ensuring compliance with reporting standards and accessibility for business needs; facilitating seamless integration of mainframe applications with other platforms via MQ, ensuring reliable and secure communication across distributed environments; monitoring and assessing system performance, including queue statuses, workloads, and transaction processing, using BMC MAINVIEW; configuring and managing file transfers between different platforms and operating systems using the software Connect:Direct; managing database changes, diagnose performance issues, and execute daily administrative tasks; overseeing file management, program execution, and database access in UNIX environments, facilitating real-time resource sharing and system efficiency; maintaining the Cockroach DB nodes and perform the necessary triaging to address any health issues and take care of failover and failback activities during MEPC (SR / DR) events; maintaining the 100+ Production APIs / Microservices in Firmwide Core Deposits product platform, address any API Gateway related health aspects based on response times.

Job Location: 1111 Polaris Parkway, Columbus, OH 43240.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.