Branch Workplace Technology - Product Manager, Vice President

Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a  Product Manager  within the  Branch Workplace Technology  team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

You will own analytics and reporting that inform product decisions, using banker research and customer feedback to identify needs, define solutions, and continuously improve the banker and branch experience. You will partner with cross-functional teams to translate insights into a prioritized roadmap and deliver measurable outcomes.

As the Branch Health Product Manager, you will lead end-to-end initiatives to deliver and enhance Branch Health capabilities, including defining strategy, driving execution, and measuring success. You will work across JPMorganChase innovation teams to launch new customer and banker features, manage stakeholders, and ensure ongoing adoption and performance.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Owns end-to-end accountability for outcomes, timelines, and dependencies; proactively escalates risks and decisions with clear options and trade-offs
• Defines and monitors KPI/OKR dashboards, translating product performance into actionable insights and prioritization recommendations
• Creates executive-ready narratives (1-pagers, roadmaps, QBR updates) that simplify complex data into clear decisions and next steps
• Leads stakeholder communications across business, design, engineering, and controls with crisp status, decisions, and documented follow-ups
• Builds and presents data-driven materials for senior leadership, ensuring accuracy, clarity, and alignment to strategic priorities

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrated executive presence with the ability to influence decisions through concise, structured communication
• Strong analytical rigor synthesizes qualitative and quantitative inputs to identify drivers, trends, and root causes
• Proven ability to build and present executive presentations that communicate insights, recommendations, and impacts with clarity
• High ownership and accountability: drives closure on actions, manages ambiguity, and delivers measurable results
• Excellent stakeholder management in matrixed environments; aligns teams through clear priorities and decision frameworks

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience delivering executive-level reporting (KPIs, scorecards, operating reviews) for product, risk, and reliability outcomes
• Strong track record of cross-functional leadership and accountability without direct authority
• Ability to translate technical details into business impact for senior stakeholders and governance forums
• Comfort operating in high-visibility, fast-paced environments with competing priorities and tight deadlines
• Experience using data visualization/storytelling techniques to drive alignment and speed decision-making

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.